Customer Quality Contact

About Versigent

Versigent specializes in creating and implementing advanced electrical distribution solutions that enable progress in automation, electric mobility, and energy innovations. As an agile and independent company, Versigent merges deep engineering know-how with a culture that values rapid problem-solving, ownership, and high-impact contributions. Employees thrive in an environment that blends startup speed with established operational discipline, ensuring visible and meaningful outcomes for customers and industries.

Role Overview

The Customer Quality Contact will serve as the key liaison between our clients and internal teams, focusing on executing customer-specific requirements and assuring conformity to product and process standards. This position is instrumental in spearheading continuous improvement initiatives within the organization, particularly in quality management and compliance.

Responsibilities

• Oversee the implementation of unique customer requirements in alignment with Versigent’s standards.
• Analyze product and process quality concerns, determining and enacting effective corrective and preventive measures.
• Function as the primary communication bridge between external clients and internal departments.
• Assess process effectiveness and proactively recommend and drive performance enhancements.
• Design, update, and manage control plans and related quality documentation, such as PFMEA and other control tools.
• Engage in PPAP (Production Part Approval Process) activities to confirm adherence to customer and industry standards.
• Track cost of poor quality (CoPQ) metrics and identify strategies for reduction and operational efficiency improvements.
• Address customer complaints, coordinate clear resolution processes, and document resolutions.
• Support ongoing development of quality systems and contribute to a culture of continuous improvement.

Qualifications

• Secondary education certificate (IV level or above).
• Prior experience in a similar role, with preference for those from the automotive sector.
• Proficiency in English language.
• Advanced skills in Microsoft Office suite.
• Strong organizational and analytical abilities.
• Effective communicator with enthusiasm for teamwork and innovation.

Why Join Versigent?

• Opportunities for professional growth and personal advancement within a leading global company.
• Work on impactful projects where results are reflected in real-world advancements.
• Comprehensive support through tools, resources, and a conducive working environment to foster success.
• The chance to contribute ideas and develop solutions in an international context.

Additional Information

• Versigent is committed to equal opportunity employment. All qualified candidates are encouraged to apply regardless of background or personal characteristics protected by law.