Customer Experience Specialist

Overview

As a Customer Experience Specialist at Tesla, you play a vital role in shaping the customer journey from the first step into our showroom to the day they take delivery of their vehicle. You are the face of our brand, providing engaging, informative, and personalized experiences that embody Tesla's mission to accelerate sustainable energy adoption worldwide.

Key Responsibilities

• Promptly welcome and engage walk-in guests to open dialogue and create a welcoming atmosphere.
• Build comprehensive and individualized customer profiles by understanding visitors' backgrounds, motivations, purchase intent, and timelines.
• Educate and inspire guests by answering inquiries and offering tailored product demonstrations such as test drives and Full Self-Driving showcases based on their interests.
• Conduct thorough vehicle delivery orientations, emphasizing features and benefits to ensure new owners feel confident and excited.
• Support the sales pipeline by collecting customer data, arranging test drives, and identifying prospective buyers with strong purchase intent.
• Deliver exceptional customer service to both prospective and current Tesla owners.
• Perform additional duties aligned with business needs as assigned.

Candidate Profile

• A minimum of one year’s experience in customer service or sales with demonstrated achievement of targets.
• Strong passion for Tesla’s mission and innovation in personal transportation; keen awareness of electric vehicle industry trends and local incentives.
• Ability to understand and clearly communicate business and technical information.
• Reliable team player with a collaborative spirit.
• Excellent communication skills, both verbal and written, high attention to detail, and strong organizational aptitude. Proficiency with Microsoft Office and CRM software is expected.
• Willingness to work during evenings, weekends, and holidays in a retail environment.
• Must possess a valid driver’s license.
• For certain states (CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC), possession of a Motor Vehicle Salesperson License from the state DMV is required to perform sales activities.
• In some states (AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA), a Notary license is preferred; Tesla will assist in obtaining it if necessary.

Compensation and Benefits

• Access to a 401(k) plan with employer matching contributions.
• Employee Assistance Program to support personal and professional wellbeing.
• Paid sick leave and vacation time.
• Tesla Babies program supporting new parents.
• Backup childcare and resources for parenting support.
• Pet insurance coverage.