Customer Education Manager, Webinars & Training

About BioRender

BioRender is dedicated to accelerating scientific learning, communication, and discovery. Our software empowers scientists worldwide—from academic researchers to biotech professionals—to create professional-quality scientific visuals, presentations, and data representations. Trusted by more than 2 million scientists across over 200 countries, BioRender is revolutionizing scientific communication.

Role Overview

As the Customer Education Manager for Webinars & Training, you will lead BioRender's live and scalable education initiatives. You'll manage the full cycle of the webinar program from content creation to delivery, and also develop formal training courses, certifications, and digital learning paths to make expertise accessible to all users globally. This position partners closely with Customer Success Managers, Account Executives, and Marketing teams to boost active user engagement and establish education as a revenue-enhancing driver.

Key Responsibilities

• Serve as the primary presenter and facilitator for BioRender’s live webinar series, crafting engaging sessions grounded in adult learning principles.
• Manage the entire webinar calendar, including planning, content creation, promotional activities, and session delivery.
• Introduce localization efforts to address global audiences across various time zones and languages.
• Broaden content offerings, expanding beyond basic platform tutorials to include use case sessions, feature deep dives, and interactive Q&A formats.
• Create standardized materials for Customer Success Managers, such as webinar playbooks, email templates, and modular slide decks, to streamline session promotion and support.
• Conduct tailored 1:1 training sessions for high-value enterprise customers, customizing content to suit their teams’ specific workflows and expertise.
• Develop scalable processes enabling Customer Success Managers to request live webinars effectively.
• Support internal advocates with train-the-trainer resources and deployment materials.
• Design structured learning paths for different user profiles, including new users, power users, administrators, and scientific professionals.
• Create complementary digital courses that enable self-paced learning alongside live sessions.

Qualifications

• A minimum of three years’ experience in customer education, training, instructional design, or enablement roles within SaaS environments.
• Background in life sciences, biology, or a related scientific discipline, or a strong understanding of scientific workflows and communication.
• Experience using the BioRender platform is highly preferred.
• Proven ability to design and deliver compelling live webinars or training to diverse and large audiences.
• Confident and polished presenter with strong on-camera and live facilitation skills comfortable engaging both scientists and executives.
• Experience in developing structured learning programs, including courses, certifications, or multi-session curricula.
• Skilled in independently generating content such as scripts, slide decks, facilitation guides, and follow-up resources.
• Data-oriented approach focused on measuring success, iterating rapidly, and linking education initiatives to business results.
• Exceptional organizational skills to manage complex scheduling alongside long-term content development.
• Collaborative mindset to work across Customer Success, Marketing, and Product teams aligning educational efforts with company goals.

Additional Skills (Preferred)

• Familiarity with instructional design methodologies.
• Experience with webinar hosting tools (e.g., Zoom Webinars) and learning management/course authoring platforms like Teachable, Thinkific, or Articulate.
• Knowledge of train-the-trainer program development or champion advocacy models.
• Experience implementing localization strategies suitable for diverse regions and languages.
• Some exposure to lifecycle marketing or customer success platforms such as Customer.io, Gainsight, or Intercom.

Why Join BioRender?

• Engage in mission-driven work contributing to the advancement of global science.
• Enjoy a high-autonomy role with significant influence over the education programs’ future direction.
• Work with a widely-loved product featuring a passionate, active user base.
• Be part of a supportive, collaborative culture that values data-driven decision-making and agility.
• Competitive compensation and comprehensive benefits with flexible remote-first arrangements.

Diversity & Inclusion

BioRender values and actively promotes diversity, equity, and inclusion. We welcome applications from all backgrounds and commit to an inclusive hiring process free from bias related to race, gender, religion, disability, or veteran status. By applying, candidates agree to our data processing policies under GDPR guidelines.