Customer Care Representative

About Air Liquide Australia

Air Liquide Australia leads the market in gases, technologies, and services for industrial applications. Our innovative and customer-centric services aim to improve client performance while prioritizing environmental protection.

Role Overview

We are looking for a motivated and friendly Customer Care Representative to join our close-knit customer operations team. In this role, you will act as the voice of our brand by engaging with customers daily to address inquiries, process orders, and establish trustworthy relationships via phone and email.

Key Responsibilities

• Handle incoming calls and correspondence regarding product questions, order status, returns, and quotations.
• Make outbound calls to proactively update customers on order progress.
• Accurately process sales orders received through email, online portals, and phone to ensure smooth service delivery.
• Collaborate with state-based colleagues across Australia to quickly and effectively resolve customer queries.
• Perform all administrative and call-related tasks following our Quality Management System standards to enhance the overall customer experience.

Qualifications and Attributes

• Passion for delivering excellent customer service and fostering positive customer relationships.
• Meticulous attention to detail for accurate data processing and account management.
• Competency with computer applications, particularly the Google Workspace suite.
• Strong verbal and written communication skills for clear interaction with clients and internal teams.
• Prior experience in contact centers, sales, or administrative roles is advantageous but not mandatory, as full training will be provided.

Benefits and Culture

• Fourteen weeks of paid parental leave and salary continuance insurance for security and support.
• Access to wellness programs, employee assistance services, and a professional environment focused on health.
• Participation in social events, family activities, and a welcoming team culture.
• Exclusive retail discounts with over 350 major brand partners and employee stock purchase options.
• Comprehensive product and system training with opportunities for career advancement nationally and internationally within the global Air Liquide Group.

About Air Liquide

Air Liquide is a global leader in gases, technologies, and industrial and health services, operating in 78 countries with approximately 64,500 employees, serving over 3.8 million customers and patients. From oxygen to nitrogen and hydrogen, these core molecules have been foundational since the company’s 1902 inception.

Diversity and Inclusion

We pride ourselves on fostering a diverse and inclusive workplace that values the variety of backgrounds among our employees, customers, and communities worldwide. We encourage applications from all qualified individuals, believing diversity fuels innovation and collective success.