Customer Care Executive

Role Overview

Swiss Castle Bakery is seeking a Customer Care Executive to provide professional and courteous support to customers. This role involves handling customer inquiries, complaints, and feedback while ensuring customer satisfaction across various communication channels.

Responsibilities

• Maintain a professional and positive demeanor with customers at all times.
• Listen attentively to customer concerns and identify the underlying issues.
• Develop effective solutions and strategies to resolve customer problems promptly.
• Communicate with customers through multiple channels efficiently.
• Assist customers with placing orders, processing refunds, and handling exchanges.
• Convey customer feedback and complaints to sales, operations, and production teams.
• Acknowledge and address customer complaints to resolution.
• Process orders and customer requests diligently.
• Coordinate with colleagues and different departments related to business operations.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Provide insights and feedback to improve the customer service process.
• Ensure a high level of customer satisfaction and deliver professional support.
• Maintain composure and patience when dealing with stressed or upset customers.

Qualifications and Requirements

• Bachelor's degree in Business Administration or qualification in Hotel Management.
• Minimum of 2 to 3 years of relevant customer service experience.
• Strong problem-solving abilities and excellent customer service aptitude.
• Patience and a positive approach towards customers are essential.
• Excellent verbal and written communication skills.
• Basic computer literacy.
• Ability to present oneself professionally.
• Shift schedule from 9 PM to 7 AM.

Compensation and Benefits

• Competitive monthly salary in the range of ₹18,000 to ₹22,000 or negotiable based on experience and suitability.
• Additional benefits include food allowance and statutory benefits as per regulations.