Customer Advisor

Role Overview

Join Boots UK as a Customer Advisor working onsite in Chelmsford, England. This position offers an excellent opportunity for individuals seeking to build experience or explore a new challenge in retail. You will report directly to the Assistant or Store Manager, engaging in activities such as operating tills, supporting customers with product advice, or assisting in the back shop.

Key Responsibilities

• Assist customers by actively listening to their needs, answering inquiries, and providing recommendations to enhance their shopping experience.
• Promote in-store offers and schemes to inform and aid customers in making the best purchasing decisions.
• Support store operations by ensuring accurate product displays, efficient service at tills, and managing stock in storage areas.
• Collaborate with team members to maintain a clean, organized, and welcoming store environment.
• Complete award-winning training accredited by the Institute of Customer Service to develop customer service skills.

Essential Qualifications and Skills

• Ability to thrive in a dynamic, fast-paced retail setting.
• Strong communication and listening skills for effective customer interaction.
• Enjoy working collaboratively as part of a team.
• Recognize the value of small details in delivering excellent customer care.
• Motivated to represent Boots positively and help customers choose appropriate products.

Desirable Experience

• Previous experience in customer service is advantageous but not required.

Compensation and Benefits

• The role has an hourly wage starting at £13.02, with potential increases up to £15.10 in select London locations after six months.
• Retirement savings plan participation.
• Discretionary annual bonus award.
• Generous employee discounts on products.
• Enhanced maternity, paternity, and adoption leave with additional rewards.
• Flexible benefits program available.
• Access to a 24/7 confidential Employee Assistance Programme for wellbeing support.

Diversity and Inclusion

Boots is committed to cultivating an inclusive workplace where all employees can be themselves and thrive. The company is an equal opportunities employer valuing diversity and providing a supportive environment for all colleagues.

Additional Information

• The position is full-time onsite with some openness to discuss part-time or job-sharing options during the hiring process.
• Applicants may receive an invitation to an in-store interview within 14 days of successful application.
• Reasonable adjustments are available during the application and interview process to accommodate candidates' needs.