Communications Operator

Role Overview

Embrace a career where every choice you make can profoundly affect lives. As a Communications Operator with the Queensland Police Service in Townsville, you play a vital role in emergency response by being the first point of contact during critical situations. Each day presents unique challenges where your calm composure and capacity to guide callers are essential.

Key Duties

• Respond promptly to emergency Triple Zero (000) calls, offering immediate assistance to those in distress.
• Handle police radio dispatch functions to coordinate and deploy resources swiftly.
• Prioritize safety of officers and the public through critical decision-making.
• Evaluate risks accurately and manage high-pressure situations effectively.
• Offer reassurance and support to distressed callers to help them feel safe.
• Utilize advanced communication technologies to facilitate life-saving actions.
• Operate in a 24/7 shift system including afternoons, nights, weekends, and public holidays with appropriate penalty rates.

Candidate Profile

• Exhibit strong listening and questioning abilities for sound judgment under pressure.
• Demonstrate confidence in quick thinking and critical decision-making.
• Be proficient with multiple software platforms during high-stress scenarios.
• Possess rapid and precise typing skills.
• Manage simultaneous talking, typing, listening, and thinking tasks competently.
• Show excellent oral and written communication.
• Maintain resilience, professionalism, and patience in demanding environments.
• Have empathy and a sincere commitment to helping others in need.

Additional Requirements

Applicants may be required to complete pre-employment checks, including psychometric evaluations and hearing tests.

Why Join Queensland Police Service?

Starting a career here means engaging in a challenging yet rewarding environment where your contributions directly impact community safety. The Communications Group is integral to providing constant emergency call and dispatch services across Queensland's communities, embracing diversity and an inclusive workplace culture that values unique experiences and backgrounds. Aboriginal and Torres Strait Islander candidates are especially encouraged to apply.

About The Communications Group

This group operates through a virtualized state-wide network connecting Police Communications Centres across Brisbane, Beenleigh, Maroochydore, Townsville, Cairns, and Toowoomba. This network ensures uniform professional handling of calls and efficient resource sharing, fostering teamwork to enhance public safety through real-time support.

Application Details

Applications will be retained for 12 months.