Collections Team Manager

About Raptor Technologies

Founded in 2002, Raptor Technologies is dedicated to safeguarding children and schools worldwide. Supporting over 60,000 schools across 55 countries, Raptor offers comprehensive safety solutions including SaaS and mobile technology, as well as training and consultation services covering crisis prevention, emergency management, student wellbeing, and safety compliance.

Role Overview

We are looking for a Collections Team Manager to oversee and elevate the performance of our global collections team. This role combines leadership responsibilities with active involvement in managing challenging accounts and improving collection processes. The individual will drive a culture of excellence, develop team members, and collaborate with multiple departments to enhance cash flow and collection efficiency.

Key Responsibilities

• Lead, mentor, and develop a global team of Collections Specialists, establishing clear expectations and fostering accountability for collection targets and service quality.
• Demonstrate exemplary work ethic and customer-focused behavior to set the standard for the team.
• Manage escalated and complex past-due accounts personally when necessary.
• Analyze aging reports and collection data to identify risks and help prioritize collection activities.
• Negotiate payment plans and resolve issues related to overpayments or credit balances.
• Support month-end accounts receivable closing activities and maintain compliance with internal controls.
• Handle audit support with documentation and corrective actions.
• Identify root causes of payment delays and collaborate with Billing, Sales, Customer Success, Order Management, and Finance to remove barriers, enhance cash forecasting, and propose process improvements.
• Develop reporting tools and standardize collection procedures to improve team performance and scalability.
• Engage cross-functional teams to address customer payment challenges and escalate systemic problems for resolution.

Qualifications

• Minimum 5 years of B2B collections experience, including hands-on account management.
• At least 2 years’ experience managing a global collections team of four or more members.
• Proven ability to build and lead high-performing collections teams while maintaining close involvement in the work.
• Strong coaching, accountability, and staff development skills.
• Exceptional communication and negotiation skills applicable to team members and customer interactions.
• Analytical aptitude to detect trends, diagnose root causes, and assist in cash flow forecasting.
• Experience with collection, ERP, and reporting software platforms.

Preferred Experience

• Familiarity with K-12 school districts, government, or public sector customers.
• Background working in SaaS or technology companies.
• Knowledge of NetSuite, Salesforce, Tesorio, or similar platforms.
• Experience leading initiatives to improve collections processes.

Success Indicators

• Enhanced collection results and reduced outstanding receivables.
• Improved team productivity and enforcement of accountability.
• Increased insight into collection trends and payment risks.
• Resolution of recurring issues causing payment delays.
• Strong interdepartmental cooperation improving customer payment experience and company growth.

Benefits and Work Environment

• Be part of a leading company in school safety software.
• Collaborate with innovative and customer-focused teams driving product development.
• Engage with diverse, expert colleagues and leadership offering strong mentorship and career growth opportunities.
• Enjoy a comprehensive benefits package including remote-first work culture, flexible paid time off, paid parental leave, 11 paid holidays annually, workplace flexibility, and fully covered employee medical insurance.
• Additional benefits include 401(k) employer contributions, company-paid life insurance, short-term and long-term disability coverage.

Additional Information

Applicants will be contacted directly if selected; individual feedback will not be provided due to application volume. Candidates in California, Colorado, New Jersey, New York, or Washington may request a reasonable estimate of annual base compensation and eligible incentives by contacting HR. Actual compensation will vary based on non-discriminatory factors such as experience, location, and skills.

Raptor Technologies is an Equal Opportunity Employer committed to fair hiring and employment practices without discrimination on any legally protected basis.