Collections Clerk

Role Overview

The Collections Clerk will support all aspects related to billing and handling third-party payments. This role demands clear and professional daily communication both verbally and in writing, along with a proactive approach to recognizing patterns in collections and addressing them promptly.

Primary Responsibilities

• Identify accounts with outstanding payments, including aging timelines and payment sources, and execute collection activities such as contacting patients by phone and submitting claims to corresponding payers.
• Assess patients' financial conditions and set up payment plans through contracts.
• Stay updated on relevant Medicare, Medicaid, and third-party payer rules and regulations; communicate updates to management and staff and maintain current, accessible documentation.
• Achieve goals by effectively reducing the days accounts remain in accounts receivable.
• Handle overflow patient inquiries received by Customer Service via phone.
• Perform other duties as assigned.

Education and Experience

• High School Diploma or equivalent is required.
• Preferred minimum of 2 years experience in medical collections.
• Required experience using medical billing software for practice management.

Skills and Qualifications

• Strong oral and written communication capabilities.
• Proficient with computer systems including Windows and Microsoft Office applications.
• Knowledgeable in CPT and ICD-10 coding plus electronic billing processes.
• Effective communicator with management, clinicians, patients, families, and associated staff.
• Fluent in English reading, writing, and speaking.
• Able to successfully manage frequent interruptions and reprioritize tasks accordingly.
• Familiarity with medical terminology and high attention to detail.

Employee Benefits

• Extensive medical, dental, and vision insurance coverage.
• Health Savings Account supplemented by employer contributions.
• Life insurance protection.
• Paid time off (PTO) benefits.
• 401(k) retirement plan including company matching contributions.
• Additional employee benefits as provided.

Equal Opportunity Statement

The organization values diversity and promotes equal opportunity employment. No applicant or employee will face discrimination based on legally protected categories such as race, gender, age, nationality, disability, or any other prohibited factor. The employer also undertakes initiatives beyond compliance to foster a diverse and multicultural workforce.