Client Service Consultant I

About the Role

Join MetLife, the leading non-medical group insurance provider serving over 55,000 customers and covering more than 50 million employees and their families. As a member of the Group Benefits team, you will deliver innovative life, disability, dental, vision, and voluntary benefits solutions tailored to modern employers and their workforces. Collaborate with customers, brokers, and partners to grow our offerings and enhance digital experiences within the insurance domain.

Responsibilities

• Act as the primary liaison for assigned customers, brokers, and internal teams, addressing queries, giving timely updates, and effectively resolving service issues with accountability.
• Assist with daily account management tasks such as eligibility verification, billing, plan adjustments, contract updates, claim investigations, reporting, and rolling out new coverage for your designated customer segment.
• Represent the company in finalist presentations, stewardship sessions, benefit fairs, and other client meetings; support request for proposal (RFP) processes and proposals for current and potential clients.
• Collaborate cross-functionally with Account Executives, Client Services Directors, Financial Consultants, Implementation, Claims, Legal, Underwriting, and Billing teams to coordinate and implement solutions.
• Monitor open action items until resolution, maintain detailed documentation of meetings, decisions, commitments, and customer specifics in appropriate systems, and keep all stakeholders informed about progress and next steps.

Qualifications

• 1 to 2 years of relevant experience in customer service, account management, or similar roles; minimum education of a high school diploma or equivalent.
• Effective written and verbal communication skills suitable for providing professional updates to clients, brokers, and colleagues.
• Strong organizational abilities, excellent attention to detail, capable of managing multiple priorities, deadlines, and unresolved issues with problem-solving and analytical skills.
• Proficient with Microsoft Word, Excel, PowerPoint, and comfortable using virtual meeting platforms such as Teams, Zoom, Webex, and Google Meet.
• Capability to align customer expectations with business capabilities, service standards, and operational requirements.
• (Preferred) Bachelor's degree and a self-driven attitude towards professional growth and expanding business knowledge.
• (Preferred) Experience in fostering strong customer/broker relationships with proactive communication and consultative support, confident in presenting in both remote and in-person forums.
• (Preferred) Skilled in working with cross-functional teams to investigate issues, handle escalations, and identify process improvements.

Additional Information

This position operates on East Coast working hours.

The anticipated salary range is $49,100 to $82,800 annually, with eligibility for annual short-term incentives and stock-based long-term rewards, subject to plan conditions.

Employee Benefits

MetLife provides comprehensive benefits focused on overall well-being, including medical, prescription drug, vision, and dental coverage; no-cost short- and long-term disability; company-paid life insurance; legal services; a retirement pension fully funded by the company; 401(k) plans with employer matching; various voluntary insurance products; Employee Assistance Programs; digital mental health support; parental leave; paid time off; holidays; volunteer leave; tuition aid, and more.

About MetLife

MetLife is recognized on Fortune's prestigious lists for admired companies and best workplaces globally. Operating in over 40 markets worldwide, MetLife focuses on insurance, annuities, employee benefits, and asset management services. The company's mission centers on helping colleagues, customers, and communities build more secure futures through core values emphasizing collaboration, integrity, impact, and forward-thinking.

Equal Opportunity and Workplace Policies

MetLife is committed to equal employment opportunities regardless of race, color, origin, religion, sex, sexual orientation, age, disability, and other protected traits as per relevant laws. Reasonable accommodations for disabilities are provided upon request during the application process. MetLife maintains a drug-free work environment. In Massachusetts, the company complies with regulations prohibiting lie detector tests for employment purposes.