Client Relationship Manager

Role Overview

We are looking for a Client Relationship Manager to efficiently oversee client interactions and ensure smooth handling of bookings and registrations within our organization. The candidate will be responsible for maintaining accurate customer data and collaborating across departments to facilitate seamless service.

Primary Responsibilities

• Regularly update and manage customer information in the CRM system.
• Work closely with the sales team to track lead progress and facilitate customer follow-ups.
• Oversee booking documentation processes and monitor payment collections.
• Maintain comprehensive and accurate customer records.
• Liaise with the legal, finance, and registration departments to coordinate document processing.
• Guide customers through all stages from booking to registration completion.
• Generate detailed CRM reports on a daily, weekly, and monthly basis.
• Address and resolve customer inquiries promptly, providing timely status updates.
• Ensure adherence to company policies by completing all CRM-related tasks within designated timelines.