Client Relations Assistant

Company Overview

Alvarez & Marsal (A&M) is an international consulting firm known for its entrepreneurial, action-oriented professionals who focus on delivering measurable results. The firm's culture values independent thinking, impact-driven work, and inclusivity, guided by core principles such as Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity.

Role Summary

Based in Riyadh, the Client Relations Specialist will join a recently restructured team aimed at enhancing market engagement across the Middle East through proactive, data-driven initiatives. This position supports key functions including client registration, RFP management, and pipeline visibility for regional leadership.

Key Responsibilities

• Ensure full compliance and upkeep of reporting across various trackers like Client Registration Status and RFP Management Trackers, maintaining accuracy and timeliness.
• Compile and distribute monthly business development performance reports featuring critical metrics such as won/lost opportunities, win rates, number of RFPs submitted per entity and team, pipeline value, and other KPIs to aid regional leadership.
• Manage timelines for bid and performance bonds, coordinating with Treasury for extensions, renewals, collections, and releases as necessary.
• Oversee all client registration processes including new registrations, profile updates, and renewals within client portals.
• Assist in RFP submission processes and manage clarification queries through client portals.
• Provide backup support to Client Relations Coordinators and other team members during demanding periods.
• Undertake additional client relations and business development tasks as delegated by the Client Relations Manager.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Finance, Economics, Data Analytics, Information Systems, or equivalent.
• Between one and three years’ experience in business development, sales operations, analytics, or a similar role that emphasizes data-driven decision-making.
• Strong analytical and reporting skills, capable of converting complex information into actionable business insights.
• Practical experience with CRM platforms such as Salesforce for managing pipelines, reporting, and data maintenance.
• Familiarity with client procurement and vendor portals including Oracle, SAP Ariba, or comparable enterprise systems handling supplier registration and bid management.
• Meticulous attention to detail to ensure precise handling of multiple data systems, reports, and trackers.
• Excellent command of English, both written and oral, facilitating effective communication across departments.
• Advanced skills in Microsoft Excel and PowerPoint for the creation of reports, dashboards, and presentations.

Employee Development and Culture

A&M is committed to fostering an enriching employee experience that nurtures professional growth and personal development. Their structured performance management encourages continuous learning and recognizes individual contributions within a meritocratic environment. Employees have access to high-quality training and hands-on learning to enhance their skills and career progression. The organization also emphasizes well-being and provides supportive benefits and resources. Employees consistently appreciate the opportunities for growth, the entrepreneurial spirit, and the enjoyable culture at A&M. There is substantial potential for motivated professionals to thrive.