Client Manager

About the Role

Drive profitable growth at Generation-e by enabling clients to realize measurable success in our three core focus areas: Workplace Technology, AI & Platforms, and Customer Experience. This position involves cultivating trusted partnerships, leading engagements with Microsoft and other key partners, prioritizing security by design, and transforming prospects into valuable long-term revenue and contributions.

Key Responsibilities

• Establish and nurture trusted relationships with senior client leaders, positioning Generation-e as a committed long-term partner focused on outcomes.
• Devise multi-year growth strategies for strategic accounts, incorporating whitespace analysis, stakeholder engagement, pipeline development, and cross-pillar initiatives.
• Maintain dynamic territory plans including account prioritization, targeting 5 to 10 key existing customers and an equal number of new prospects.
• Safeguard client retention while increasing wallet share by promoting adoption across pillars, lifecycle services, and recurring solutions.
• Champion Generation-e's three central pillars and standard offerings, aligning client needs to solutions in Workplace Technology, AI & Platforms, and Customer Experience.
• Promote value-driven sales by integrating managed services, adoption programs, optimization, and continuous capability from the start, beyond one-off projects.
• Apply rigorous qualification of opportunities, protect contribution margins, strategically manage scope and contract terms before pricing, and focus on substantial strategic wins rather than low-value volume deals.
• Oversee the end-to-end client journey from initial discovery and onboarding through adoption, optimization, contract renewals, and expansion phases.
• Collaborate with Practice Leads, Marketing, Sales Operations, Delivery, and Managed Services teams to develop repeatable, commercially viable solutions.
• Engage with primary partners like Microsoft, Cisco, and NICE early to facilitate co-selling, secure funding, validate technical aspects, and advance deals.

Candidate Profile

• At least five years of experience in complex B2B technology or services sales, with substantive knowledge of Generation-e's strategic pillars.
• Proven track record in strategic account management and solution selling, ideally with experience involving Microsoft, NICE, Cisco, or comparable vendors.
• Established professional network and the ability to engage effectively with senior client stakeholders.
• Bachelor's degree in business, information technology, engineering, or related disciplines; vendor certifications (Microsoft, Cisco, NICE) are preferred.
• Familiarity with CRM platforms like HubSpot is advantageous but not mandatory.
• Strong strategic thinking capabilities, commercial insight, and disciplined management of contribution margins.
• Customer-centric approach with consultative, outcome-focused selling methods.
• Proficient in territory planning, opportunity vetting, and accurate forecasting.
• Excellent communication, presentation, and negotiation skills at the executive level.
• Collaborative working style, cooperating effectively across sales, practices, marketing, delivery, and operational teams.

About Generation-e

Generation-e is dedicated to fostering a collaborative work environment and supporting employee progress. New team members receive structured onboarding and consistent mentorship to ensure success and inclusion from day one. The company values the contributions of every employee and strives to maintain a positive, inclusive workplace culture.

Benefits

• Attractive base salary coupled with an uncapped commission plan that rewards high achievers.
• Clear, transparent commission schemes with monthly payouts.