Chat Support Executive

Overview

This role is for a Chat Support Executive stationed at Noida (Sector 62 & 63) focused on providing exemplary customer service in the e-commerce space. Candidates will handle customer inquiries primarily via chat while working in a 24x7 rotational shift schedule.

Key Responsibilities

• Manage multiple chat sessions simultaneously to ensure prompt and accurate responses to customer queries.
• Provide support specifically within the e-commerce domain, resolving concerns efficiently.
• Work collaboratively in a shift environment, adhering to rotational schedules including weekends.

Candidate Requirements

• At least 6 months of experience in e-commerce customer support is essential.
• Prior experience in chat-based customer service is advantageous but not mandatory.
• Strong command of written and spoken English is required.
• Exceptional typing speed and communication skills, coupled with a knack for handling customers effectively.
• Adaptability to work rotational shifts around the clock; female candidates will have shifts assigned between 7:00 AM and 8:00 PM.
• Applicants should be customer-oriented, possess effective problem-solving abilities, and be willing to work onsite with flexibility.
• Immediate joining candidates will be preferred.
• Education: Completed 12th standard.
• Age between 18 and 30 years.

Shift and Work Schedule

• Six working days per week with one rotational weekly day off.
• 24x7 shift rotation to cover all operational hours.
• Female candidates' shifts are restricted to daytime hours between 7:00 AM and 8:00 PM.

Compensation

• Freshers starting at ₹18,000 monthly CTC (Versant Level 5).
• ₹19,000 for professionals with 6+ months experience (Versant Level 4).
• ₹21,000 for those with 12+ months experience (Versant Level 4).
• ₹22,000 for individuals with 18+ months experience (Versant Level 4).
• ₹24,000 for candidates with 24+ months experience (Versant Level 5).