Channel and Customer Research Analyst

About the Company

AlphaSense is trusted by some of the world’s most advanced companies for eliminating uncertainty in decision-making through AI-driven market intelligence. Its extensive database includes diverse content such as equity research, company filings, expert calls, and more. Following the 2024 acquisition of Tegus, AlphaSense is positioned to enhance content and innovation, serving over 6,000 enterprise clients worldwide. Established in 2011 and headquartered in New York City, AlphaSense employs over 2,000 people across multiple global offices.

About the Team

The Channel and Customer Research (CCR) team works closely with Directed Content and 1x1 Call Services to provide up-to-date channel insights, revealing demand signals, competitive trends, and purchasing behaviors within priority industry verticals. The team conducts structured interviews of various channel players using AI Interviewer technology, ensuring broad and consistent coverage. Covering numerous companies across sectors, CCR delivers a continuous understanding of market conditions to investors and corporate users.

Role Overview

The Channel and Customer Research Analyst position focuses on executing the CCR offering by managing expert universe mapping, sourcing and vetting channel partners, nurturing relationships, coordinating interviews, and staying current on industry trends. This role suits professionals early in their career seeking rapid growth in a dynamic, data-driven environment.

Key Responsibilities

• Identify and map experts within assigned industry verticals.
• Source and evaluate valuable channel partners and customers.
• Develop and maintain long-term connections with key channel contributors.
• Coordinate interview scheduling and monitor execution.
• Maintain sector expertise through ongoing research on industry developments and news.

Who We Are Looking For

• Energetic Team Player: Capable of managing multiple projects under tight deadlines while prioritizing team collaboration.
• Adaptable: Creative problem solver who thrives amid ambiguity and change, maintaining resilience.
• Inquisitive: Naturally curious with strong pattern recognition skills to identify fitting experts for projects.
• Organized: Able to autonomously juggle and prioritize various tasks and deadlines.
• Detail-Oriented: Meticulous in capturing and documenting key aspects of experts’ skills or experiences relative to the project scope.
• Excellent Communicator: Comfortable interacting with experts through different communication channels to convey project participation requirements.
• Goal-Oriented: Driven to quickly source and deliver optimal expert profiles for each assignment.

Detailed Responsibilities

• Lead sourcing efforts using email, phone, and professional networks to recruit suitable experts, managing honoraria cost-effectively.
• Conduct vetting calls to validate expert roles, perspectives, and compliance with guidelines.
• Research and update comprehensive lists of distributors, resellers, customers, and other stakeholders aligned with quarterly priorities.
• Create and refine interview guides optimized for various call types, sectors, and expert profiles to ensure relevant insights.
• Schedule and facilitate interview sessions at peak times, oversee technical aspects, and capture highlight information.
• Maintain strict adherence to data privacy standards and accurate recordkeeping using internal tools.
• Provide feedback to enhance sourcing methods, scripts, and coverage strategies continuously.

Compensation and Equal Opportunity

The base salary for this role ranges from $52,000 to $72,000 USD, benchmarked against comparable positions in similar growth-stage companies. Offers are individualized based on experience. Performance bonuses, equity, and comprehensive benefits are also available.

AlphaSense is an equal opportunity employer committed to fostering an inclusive and respectful workplace. The company strictly prohibits discrimination on any non-merit basis and provides reasonable accommodations to qualified individuals with disabilities.

Recruitment Integrity

AlphaSense warns against fraudulent job offers and impersonation scams, noting that it never charges candidates for applications or training and only communicates from official company email addresses. Candidates suspecting scams are encouraged to report concerns promptly.