Business Sales Agent

Role Overview

As a Customer Champion Consultant within the Small Business Sales Team at One New Zealand, you will play a crucial role in assisting local small business clients to maintain their connectivity. Your work will involve providing expert guidance and customized solutions that positively impact their operations and expansion.

Work Environment and Channels

Positioned in our Christchurch or Auckland CBD Support Office, you will engage customers through both inbound and outbound phone calls and messaging platforms, focusing on mobile and broadband campaigns concerning joining and leaving services. You will act as a trusted advisor, ensuring exceptional customer experiences while achieving robust sales outcomes.

Key Responsibilities

• Manage the portfolio of unmanaged business customers by delivering excellent service via outbound calls and active campaign participation.
• Increase product sales through effective cross-selling strategies, achieving high presentation rates to promote new product uptake.
• Provide outstanding customer experiences by resolving issues promptly and fulfilling business needs to retain valued customers.
• Enhance customer lifetime value by promoting upgrades of devices and accessories.
• Collaborate closely as part of a team, communicating effectively and executing marketing initiatives efficiently.

Candidate Profile

• Proven background in sales and customer service with a focus on balancing sales goals and superior customer service.
• Excellent communication abilities with active listening skills to engage customers, discern their needs, and build strong relationships.
• Comfortable and confident with digital tools and quick to learn new platforms and technologies.
• Strong business insight and commercial awareness.
• Resilient, adaptable, capable of responding dynamically to shifting customer demands.
• Ability to handle multiple customer interactions across different platforms with focus, precision, and timely responses.

Benefits and Opportunities

• Uncapped commission plan offering significant earnings beyond base salary.
• Comprehensive sales training, ongoing coaching, and mentoring by industry professionals.
• Clear pathways for career advancement into business sales leadership, management, or other sectors within One NZ.
• Fully subsidized Southern Cross health insurance coverage for you and your family.
• Option to purchase additional lifestyle leave, adding one or two extra weeks of annual leave.
• Discounts on One New Zealand products and services along with other perks.
• Recognition programs acknowledging sales achievements.

Company Culture and Mission

Joining One NZ is not just about a job, but embarking on a journey filled with support, innovation, and community involvement. Our organization is committed to a better-connected New Zealand, empowering careers and futures through cutting-edge technology and fostering diversity and inclusion. As a key member of our business sales team, every interaction you make helps establish trust, connection, and meaningful impact for our customers nationwide.

Diversity and Inclusion

We are proud holders of the Rainbow Tick certification, embracing diversity of thought, perspective, and background. Our team environment supports growth in skills, leadership, and career development in a culture that values care and community.