Business Analyst / Project Manager

Eligibility and Application Requirements

This position is strictly open to permanent employees holding the civil service title, comparable titles under section 6.1.9, individuals eligible for the 55a program, and those reachable through the civil service list.

The role may offer remote work up to two days per week under the Flexible Work Pilot Program.

About the Department

The NYC Department of Consumer and Worker Protection (DCWP) is dedicated to enhancing the economic wellbeing of New Yorkers by licensing approximately 45,000 businesses across over 40 industries, enforcing consumer protection and workplace laws, and fostering a culture of compliance through equitable regulatory practices. The department empowers consumers and workers by providing resources that promote financial health and work-life balance, alongside conducting research and advocating for policy supporting the city's communities.

Position Overview and Responsibilities

The Senior Business Analyst will join the Project Management Office (PMO) team, reporting to the Executive Director, to support project delivery by analyzing business needs, providing operational assistance, and coordinating among diverse projects and stakeholders.

Key tasks include:

• Conducting comprehensive business analysis and documenting functional requirements.
• Examining and mapping business processes and workflows.
• Applying methodologies such as Agile/Scrum and Waterfall for project implementation.
• Delivering operational support and resolving issues promptly.
• Utilizing documentation and collaboration tools, including Microsoft Office, Visio, and DevOps platforms.
• Performing data-related activities such as data collection, cleansing, validation, and interpretation to inform business decisions.
• Collaborating effectively across technical and non-technical teams with excellent communication skills.
• Managing multiple, competing priorities in a fast-paced setting while maintaining precision and quality.

Qualifications

Minimum educational and experiential criteria include:

• A master's degree in computer science plus three years of progressive full-time IT experience encompassing applications development, systems development, networking, database administration, or user services, including at least 18 months in a managerial or supervisory capacity.
• Or a bachelor's degree with at least four years of similarly progressive IT experience.
• Or a high school diploma or equivalent with six years of relevant IT experience.
• A combination of education and experience meeting these standards is acceptable, provided the candidate has at minimum a high school diploma and three years of pertinent experience including managerial or supervisory roles.

Undergraduate and graduate credits may substitute part of the experience requirement, except managerial experience cannot be substituted.

Preferred Skills and Certifications

• Comprehensive understanding of business processes, requirements gathering, and user acceptance testing.
• Capability to manage projects throughout their entire lifecycle to deployment.
• Experience assembling and leading project teams based on scope and delivery needs.
• Skilled in coordinating communications such as meetings, agendas, and action tracking.
• Strong analytical, problem-solving, and organizational abilities with a sharp attention to detail.
• Excellent interpersonal skills and a proven record of customer service excellence.
• Familiarity with web-based and CRM systems and backend technologies.
• Ability to work independently and deliver results.
• Certifications like PMP, Scrum Master, or CBAP are beneficial.

Additional Information

This role is open to qualified individuals with disabilities eligible for the 55a Program; applicants should indicate this preference in their application materials.

The position does not require New York City residency.

Employees may be eligible for federal Public Service Loan Forgiveness and state repayment assistance programs.

The City of New York is an equal opportunity employer committed to diversity and maintaining a workplace free of discrimination and harassment based on legally protected characteristics.