Business Analyst

About the Role

AllSTEM Connections is partnering with a prominent organization recognized for innovation and leadership in digital product development to fill the position of Business Analyst. This role offers an opportunity to contribute to design systems, user experience enhancement, and collaborative product creation within a forward-thinking environment.

Responsibilities

• Collaborate with business units to drive improvements by identifying opportunities and clearly defining and documenting business processes and procedures.
• Evaluate and document training requirements and communicate updates regarding new processes.
• Create detailed documentation such as business process flows, training materials, standard operating procedures, and project status reports.
• Supervise business department projects and serve as a liaison between FAC, government entities, vendors, corporations, and other divisions to define or update business processes and services.
• Transition newly defined processes to the Project Management team for implementation when applicable.
• Participate in gathering business process requirements and help identify business or application solutions for specific needs.
• Collect customer needs for customized solutions and offer alternative options.
• Provide direct training and support to customers as needed.
• Identify, analyze, research alternatives, and present solutions to address business process issues; confirm effectiveness and build consensus before implementation.
• Generate and produce various reports, analyzing data trends to inform management and stakeholders.
• Work on moderately complex problems requiring evaluation of multiple factors.
• Exercise judgment within established procedures to decide on appropriate actions.
• Follow departmental processes and suggest improvements as needed to enhance efficiency.
• Meet assigned objectives through negotiation, persuasion, and consensus-building with implementation teams.
• Recognize that errors in judgment may delay process development or problem resolution.

Skills and Qualifications

• Strong analytical abilities.
• Competency in conducting interviews and formulating targeted questions.
• Proficient data management capabilities.
• Basic understanding of general business operations and cost-benefit considerations.
• Excellent written and oral communication skills to effectively define business requirements.
• Proficiency with standard Microsoft Office tools.
• Two to five years of relevant professional experience.
• Bachelor's degree or an equivalent blend of education and experience.