Business Analyst

Role Overview

This role is for a seasoned Business Analyst who can shape requirements, design processes, and ensure proposed solutions align with business goals across technology-led initiatives. You will partner with business users and technical teams to convert needs into practical requirements and help deliver outcomes in an Agile delivery setting.

Key Responsibilities

• Gather, assess, validate, and document requirements, including BRDs, user stories, use cases, and process maps.
• Run stakeholder workshops to review current processes, uncover pain points, and define the preferred future state.
• Analyze the gaps between existing systems and processes and the planned solution.
• Convert business needs into clear functional and technical specifications.
• Model end-to-end business workflows and customer journeys and connect them to the supporting technology.
• Create PoC and demo scenarios for product and solution evaluation.
• Own and improve the backlog through prioritization, user story writing, and acceptance criteria definition.
• Take part in Agile rituals such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Keep the Project Manager informed with regular updates on progress, risks, dependencies, and blockers.
• Spot opportunities to improve processes, increase automation, lower costs, and raise operational efficiency.
• Assist with solution testing, UAT, and change management activities when needed.

Required Experience and Skills

• Demonstrated background as a Business Analyst in Agile delivery teams.
• Practical experience using Jira and/or Azure DevOps.
• Strong capability in writing user stories, managing backlogs, and defining acceptance criteria.
• Experience creating process maps, workflow models, and journey maps in tools such as Figma, Visio, or similar.
• Good grasp of SDLC, requirements engineering, and systems analysis.
• Ability to assess technical needs, system limitations, integrations, and solution fit.
• Strong analytical thinking and problem-solving ability, including root cause analysis.
• Comfortable working independently, balancing priorities, and delivering in a fast-moving environment.
• Excellent communication and stakeholder engagement skills across technical and non-technical audiences.
• Experience in operational technology environments is highly valued, especially in policing, emergency services, or public sector settings.

Desirable Skills

• Previous work in government or other public sector environments.
• Exposure to security, identity, and access management frameworks.
• Understanding of business process improvement methods and change management practices.
• Professional certifications such as CBAP, CCBA, PMI-PBA, or Agile credentials are a plus.

Additional Information

• Only candidates with unrestricted working rights can be considered, as sponsorship is not offered.
• Because of the number of applications expected, only shortlisted candidates will be contacted.