Back Office Executive - Customer Service

Job Summary

This role involves managing various retirement and benefits-related activities, supporting customers with plan information, and ensuring compliance with regulatory requirements. The candidate will handle calculations, data analysis, communication, and coordination with multiple stakeholders to facilitate a seamless benefits administration process.

Key Responsibilities

• Perform computations and analysis related to retirement benefits including service repurchases, contribution withdrawals, and deferred retirements.
• Analyze data to research and recommend suitable benefits plans and services.
• Conduct group presentations and individual sessions with employees to explain retirement and pension options.
• Provide relevant documents and information to plan participants and beneficiaries efficiently.
• Maintain detailed records for participants across different statuses such as active, deferred, retired, and separated.
• Act as the intermediary between beneficiaries/participants and the plan administrator for requests like contribution adjustments and refunds.
• Collaborate with actuaries, accountants, and plan administrators to collect and validate data for benefit administration.
• Support the open enrollment process for retiree insurance benefits.
• Ensure all retirement plan operations adhere to company policies as well as state and federal regulations.
• Stay current with legal and regulatory changes impacting retirement benefits and incorporate those into plan administration.
• Carry out additional duties as assigned by management.