Associate, SRE Support Engineer, Global Financial Markets Technology

About Group Technology

Group Technology empowers the bank through resilient infrastructure by focusing on productivity, quality, control, technology innovation, and people skills. It manages most of the bank's operational processes and provides multiple banking delivery channels to serve business partners effectively.

Role Responsibilities

• Deliver both functional and technical support for Global Financial Markets applications to maintain stable operations in production environments.
• Assist users from Front Office, Back Office, Finance, and FX sectors, engaging directly with traders during market hours to address urgent issues promptly.
• Analyze and take full ownership of production incidents that affect trading or related processes, collaborating with various teams to restore services quickly.
• Monitor system performance proactively to uncover bottlenecks and implement improvements that boost reliability and scalability.
• Partner with development teams to test and deploy software enhancements, bug fixes, and new functionalities.
• Advance automation of support workflows and operational tasks to raise efficiency and minimize manual workload.
• Create monitoring tools and alerts to detect issues early and enable auto-healing or recovery processes.
• Provide daily production support for DBS's proprietary Front Office applications.
• Participate in on-call rotations including after-hours and weekend deployments as needed.
• Work shifts during support duty weeks, handling escalations escalated from Level 1 support groups.
• Engage in continuous process improvements, knowledge sharing, and fostering collaboration within and beyond the support team.
• Automate recurring operational tasks to lessen effort for users and internal teams alike.
• Exhibit strong ownership, teamwork, and a customer-centric approach devoted to service excellence.

Required Qualifications and Experience

• At least 5 years experience in roles supporting mission-critical financial software applications.
• Working knowledge of IBM Spectrum Computing, specifically Murex GRID.
• In-depth understanding of Termsheet generation utilities and FX trading platforms such as eFXO.
• Hands-on experience with AWS services including ECS, EC2, and CloudWatch.
• Familiarity with Red Hat OpenShift technologies encompassing pods, containers, and cluster management.
• Competent with Java programming, Microservices architecture, and databases like MSSQL, MariaDB, and MongoDB.
• Experience scripting with Shell and using CI/CD pipelines alongside AWS services.
• Sound knowledge of Structured Products and Foreign Exchange products.
• Practiced in using monitoring tools like ELK stack (Kibana), Prometheus, and Grafana for observability.
• Skilled in DevOps tools such as Git, Bitbucket, Jenkins, and CA Release Automation.
• Strong analytical thinking and problem-solving abilities comfortable in high-pressure, real-time trading environments.
• Excellent interpersonal and communication skills to liaise effectively with technical teams and non-technical users including traders and operational staff.
• Proven capacity to thrive in fast-moving, high-availability financial systems settings.
• Commitment to continuous professional development and keeping abreast of industry and technology trends.

Additional Information

Location: DBS Asia Central, Singapore
Job Category: Technology
Schedule: Regular full-time
Employee Status: Full-time employment