Assistant Manager - Telesales

About Policybazaar

Policybazaar stands as India’s largest insurance broker, dedicated since 2008 to simplifying insurance for millions by delivering transparent, efficient, and unbiased insurance solutions, tailored to over 80.5 million registered users.

Job Overview

The Assistant Manager - Telesales will lead key sales operations, overseeing team performance and client relationships to meet company targets. This role demands expertise in telesales, leadership skills, and capability to perform in a dynamic, fast-paced setting.

Key Responsibilities

• Ensure seamless operations with prompt SLA compliance and uphold high customer and employee satisfaction levels.
• Manage B2C sales activities for insurance verticals such as Health, Motor, and Life policies.
• Build and sustain strong client relationships through regular engagement.
• Strategize allocation of resources, set performance goals, and actively monitor sales outcomes.
• Oversee staff attendance, scheduling, and productivity documentation.
• Conduct routine client meetings to align expectations and report progress.
• Resolve issues identified via audits and pursue continuous process enhancements.
• Provide leadership through mentoring team leads and addressing internal queries timely.
• Serve as the main contact point addressing business-specific questions or challenges.
• Undertake special business projects as required.

Information Security Management System (ISMS) Duties

• Follow guidelines from Function Heads and operate designated systems accordingly.
• Offer technical advice to Function Heads to align information systems with business goals.
• Maintain confidentiality and security of company information assets.
• Take responsibility for the safeguarding and operation of information resources.
• Execute delegated tasks effectively under supervision of Function Heads.

Desired Qualifications and Experience

• Proficient in team management practices, including conducting meetings and performance appraisals, ensuring staff meet benchmarks.
• Experience in recruitment, coaching, and mentoring for employee development.
• Established success in telesales, ideally in Health, Motor, or Life Insurance sectors.
• Strong abilities in monitoring, calibrating employee output and aligning it with organizational goals.
• Problem-solving skills with a focus on resolving performance issues.
• Capability to excel under sales pressure with a result-oriented approach.
• Excellent written and verbal communication skill set.
• Competent in external and managerial reporting.
• Leadership qualities to foster and nurture high-performing teams.

Compensation and Benefits

• Attractive incentive programs to reward performance.
• Substantial opportunities for career growth.
• Group medical insurance coverage.
• Group personal accident insurance.
• Gratuity benefits.
• Wellness initiatives promoting employee health.
• Participation in corporate social responsibility activities.
• Continuous professional development through training programs.
• Childcare support facilities.
• Tax-saving flexible benefit schemes.

Equal Employment Opportunity

The company values diversity and strictly adheres to Equal Employment Opportunity principles, offering fair treatment and advancement chances regardless of individual backgrounds or protected characteristics.