Assistant Manager - Customer Development

About Us

DHL Supply Chain India is a prominent provider of integrated logistics services, excelling in warehousing, distribution, and comprehensive supply chain management. We operate over 150 facilities nationwide with a workforce exceeding 22,000 employees. Our expertise spans industries including e-commerce, consumer goods, life sciences, and technology. Noted as a Great Place to Work, we emphasize employee engagement and career growth. We commit to a safe workplace by implementing Behaviour Based Safety (BBS) practices, injury prevention protocols, and strict adherence to safety regulations. Our environment champions diversity, inclusion, and equal opportunity for all team members. Join us to contribute to the future of logistics and explore vast growth potential.

Responsibilities

• Support and help lead the team managing strategic client accounts within the assigned region.
• Drive business expansion by acquiring new clients and nurturing fresh opportunities.
• Continuously evaluate and confirm customer requirements to ensure alignment with the company’s solutions.
• Maintain full compliance with applicable legal and regulatory standards during all customer engagements and operations.
• Promote ongoing communication among internal stakeholders to foster process improvements.
• Analyze the supply chain needs of major customers to uncover potential value-adding opportunities.
• Contribute to achieving set KPIs by winning additional business and retaining current customers.
• Establish and sustain strong networks within customer organizations, highlighting the benefits delivered by DHL Supply Chain.
• Prepare regular and ad-hoc performance reports for strategic accounts, summarizing results and insights.
• Track operational metrics and assist in enhancing customer satisfaction levels.
• Support contract negotiations and ensure prompt billing alongside effective management of Days Sales Outstanding (DSO).
• Assist in monitoring the performance of all operational partners against agreed service metrics for customers.

Requirements

• At least 5 to 7 years’ experience in logistics, third-party logistics (3PL), or supply chain sectors with significant exposure to customer management and business development.
• Postgraduate degree from a recognized institution in areas related to supply chain or logistics.
• Exceptional customer relationship management and negotiation skills across all management levels.
• Ability to provide customer-centric services while effectively managing expectations.
• Strong leadership capabilities with experience in motivating and managing teams.
• Proven track record in driving improvements in operational performance and customer service.
• Competence in preparing and delivering reports to diverse stakeholders.
• Fluent English communication skills, both written and verbal.