Area FCU Manager

Overview

The Area FCU Manager is accountable for overseeing the Risk Containment Unit (RCU) to ensure customers are onboarded without risk, as well as handling investigations and other related activities. This role supports the company's objective to lead in affordable finance by implementing effective risk management and fraud control practices.

Key Responsibilities

• Manage RCU processes including Pre-Sanction Sampling, tracking fraud savings, and evaluating fraud hit rates at the assigned location.
• Supervise vendor and agency performance encompassing process turnaround time, cost oversight, MIS and portfolio management.
• Ensure precise reporting and timely escalation management with efficient vendor coordination, sampler/verifier training, and maintaining reporting turnaround times.
• Lead digital initiatives involving tools such as Hunter for usage monitoring, internal duplicate searching, and executing in-house checks to improve fraud detection efficiency.
• Investigate reported fraud cases by collaborating with customers, channels, and vendors to identify points of fraud occurrence and contribute feedback to strengthen processes and deterrents.
• Submit and maintain updated fraud tracking data and participate in ad-hoc investigations to achieve satisfactory closure results.
• Proactively analyze collection data to identify gaps and improve preventive measures.
• Organize training sessions for samplers, business teams, underwriters, and vendors to elevate quality and efficacy of fraud control.
• Initiate programs aimed at capacity building for samplers and vendors to enhance capability in fraud identification.
• Conduct physical asset verification with feedback and identify new fraud triggers and behaviors through direct engagement.

Qualifications and Experience

• A solid understanding of contemporary fraud detection, investigation, and analytics practices.
• Minimum of three years of progressive experience managing fraud detection processes within NBFCs or HFCs, particularly in the mortgage finance sector.