Apprentice Service Advisor

Position Overview

Joe Duffy Group, Ireland's largest motor retail group, is expanding and seeking an Apprentice Service Advisor to join their Athlone location. This full-time, onsite role offers an excellent opportunity to develop a career in automotive service advising through at least six months of comprehensive and structured training.

Key Responsibilities

• Be the primary and knowledgeable point of contact for customers at Joe Duffy Athlone requiring vehicle servicing or repairs.
• Coordinate communication between the workshop, dealership departments, and customers to ensure outstanding service delivery.
• Handle all service inquiries via telephone and walk-ins professionally.
• Assess and diagnose service requirements and vehicle running issues where applicable.
• Discuss and confirm with customers the scope of work to be performed.
• Monitor workshop capacity and input all relevant information into the service workshop scheduling system.
• Oversee the handover process and administration of Customer Service Vehicles, providing clear explanations of completed work to customers for their understanding and approval.
• Address customer dissatisfaction by liaising with department managers and following established dealership procedures.
• Adhere strictly to manufacturer brand service standards and safety regulations.
• Maintain up-to-date product knowledge and ensure accuracy in system records at all times.

Applicant Requirements

• Must possess a full, clean Irish or EU driving licence and hold a valid full-time work VISA.
• Impeccable personal appearance suitable for a professional corporate environment.
• Strong verbal and written communication capabilities.
• Excellent organizational skills and meticulous attention to detail when recording information.
• Ability to successfully promote additional related services and accessories (‘up-sell’).
• Capacity to understand and interpret technical information, conveying it effectively to customers.

Preferred Experience

Previous background in customer service, telesales, retail sales, or customer contact roles is highly desirable. While prior motor industry knowledge is not mandatory, a keen interest and understanding of the motor trade are important.

Training and Development

The role includes a tailored six-month trainee program covering Joe Duffy Group's processes, database management, marketing, customer service, and aftersales skills. Training includes mentorship, observation of experienced advisors, classroom teachings, and brand-specific instruction.

Employee Benefits

• Access to an Employee Assistance Programme.
• Industry-leading training and opportunities for career progression.
• Life insurance coverage.
• Participation in a social club.
• Bike to Work scheme participation.
• 20 days of annual leave per year.
• Access to a Personal Retirement Savings Account (PRSA).

Additional Information

Joe Duffy Group is an equal opportunity employer that does not require third-party or agency involvement for this hiring. Interested candidates should apply directly. For inquiries, contact [email protected].