Application & Service Engineer

Company Overview

GF Piping Systems APAC is a pioneering organization dating back to 1802, committed to innovation and sustainability by delivering top-quality products that enhance lives worldwide.

Role Overview

We are looking for an Application & Service Engineer to offer technical and proposal-related support to our sales team. This position involves preparing commercial proposals, addressing customer inquiries, and offering technical clarifications related to instrumentation, automation, valves, pipes, and fitting solutions. It also encompasses on-site duties such as commissioning, troubleshooting, and servicing to ensure seamless project execution and excellent customer service. The role blends consultative expertise with practical implementation throughout the sales and project lifecycle.

Key Responsibilities

• Assist in the preparation of commercial proposals using SAP based on customer requirements.
• Analyze RFQs, engineering specifications, and drawings to guarantee proposal precision.
• Conduct basic technical sizing and select appropriate products.
• Support the documentation process required for tender submissions.
• Follow up on quotations when necessary.
• Handle customer inquiries via email and online platforms, addressing both technical and commercial questions.
• Confirm and clarify technical specifications for RFQs and projects.
• Recommend appropriate products and alternatives to customers.
• Collaborate with internal teams to gather essential information.
• Provide remote technical consultation on valves, actuators, and instrumentation products.
• Assist with product selection, application suitability, and technical documentation reviews.
• Refer complex engineering challenges to senior experts as needed.
• Support Key Account Managers in aligning technical aspects for tenders and ensuring proposal completeness.
• Coordinate internally to meet documentation and timeline requirements.
• Work closely with sales and technical teams to facilitate proposal activities and maintain proper records.
• Deliver remote training sessions for new employees on GF’s Valves & Measurement products.
• Extend onboarding support beyond e-learning by providing practical insights into product applications and positioning.
• Create and update training materials such as presentations and case studies to meet business needs.
• Collaborate with Sales and HR departments to ensure training content is aligned with strategic objectives.

Qualifications and Experience

• Bachelor’s degree in Chemical, Electrical, Electronic Engineering, or a related discipline.
• At least 2 to 3 years of relevant experience in M&E consulting, original equipment manufacturing, EPC, or related sectors.
• Basic understanding of measurement and control systems including flow, pH, conductivity, and liquid analysis.
• Experience working with pneumatically and/or electrically actuated valves.
• Keen interest or prior exposure to GF’s product range and applications.
• Hands-on experience with field servicing, commissioning, and project execution is preferred.
• Knowledge of skid systems or integrated solutions is advantageous.
• Effective communication and stakeholder engagement capabilities.
• Desire to enhance commercial and business development knowledge.

Competencies

• Excellent organization and time management abilities.
• Self-motivated and results-driven approach.
• Attention to detail and a commitment to accuracy.
• Strong analytical and problem-solving skills.
• Accountability and adaptability in a fast-paced, dynamic environment.