Administrative Specialist - GALT

Overview

This temporary contract opportunity is offered through GALT Foundation with potential location options in Oklahoma City, Tulsa, or Sallisaw, Oklahoma. The position offers a pay rate of $17.00 per hour. Please note, this role does not include state benefits; however, GALT Foundation may provide some benefits. Occasional job-related travel is required, and candidates must hold a valid driver's license along with maintained car insurance.

Job Responsibilities

• Handle a large volume of incoming phone calls daily with professionalism and courtesy.
• Direct calls to the proper personnel or departments efficiently.
• Provide callers with basic information and respond to routine inquiries.
• Accurately record and enter notes for every phone interaction in the system.
• Process customer applications for In-Home assistance following established procedures.
• Make occasional outbound calls or follow up as requested.
• Utilize web-based systems and Microsoft 365 applications such as Outlook, Word, Excel, and Teams on a daily basis.
• Participate in required team meetings either through Microsoft Teams video or in person.
• Demonstrate attentiveness, professionalism, and empathy while assisting a varied customer base.
• Resolve basic computer connectivity or system access issues when necessary.
• Collaborate effectively with team members while maintaining productivity working remotely.
• Maintain strict confidentiality and professional communication practices in all interactions and documentation.

Minimum Qualifications

• At least 24 months of clerical office experience or an equivalent mix of education and experience.

Additional Information

For inquiries, candidates can contact [email protected]. The Oklahoma Department of Human Services adheres to fair chance hiring practices.

Announcement reference number: 26-BB102.