Account Manager

Role overview

Australia Post is hiring an Account Manager to support ecommerce businesses in Perth. In this position, you will act as a trusted adviser to customers across the South West area of Perth, helping them grow by using Australia Post’s parcel delivery and freight solutions. The role is based out of the Welshpool office and includes regular travel to meet customers in person. The team follows a hybrid pattern, with work from home available two days per week and office or on-site days typically on Tuesday, Wednesday, and Friday.

This is a commercially focused opportunity for someone who enjoys building relationships, uncovering customer needs, and driving revenue growth through account management and new business development. You will work with B2B, B2C, and international freight offerings, supporting local ecommerce companies as they expand.

Key responsibilities

• Manage a portfolio of existing customer accounts and look for ways to increase revenue and service usage.
• Identify opportunities to expand freight services and deepen customer engagement.
• Prepare and deliver joint business reviews with senior executives and decision-makers.
• Review account performance to spot risks, growth opportunities, and commercial improvements.
• Maintain regular contact with customers by phone, online meetings, and face-to-face visits, building long-term relationships.
• Develop new business within the portfolio and contribute to growth targets in a competitive ecommerce market.
• Complete around 10 site visits each week and oversee a customer base of about 35 accounts.

What we are looking for

We are seeking a customer-focused professional with a strong commercial mindset and the confidence to engage with clients in person. Prior sales experience is helpful, but it is not essential if you bring the right attitude, curiosity, and ability to learn. The ideal candidate will enjoy challenges, show resilience, and have a proven growth mindset.

You should be able to build trust quickly, work with senior stakeholders, and combine relationship management with a drive to achieve business outcomes. A background in customer service, account management, or sales will be valuable, along with the motivation to grow a career in ecommerce sales.

Benefits and culture

• A competitive sales incentive program.
• Career progression opportunities within the sales team.
• A growth-oriented environment focused on ecommerce success.
• Access to a range of benefits, including novated leases and corporate discounts.
• The chance to spend your working time connecting with customers and colleagues in the office and on the road.

Inclusion and accessibility

Australia Post welcomes applicants from all backgrounds and is committed to building a workplace that reflects the communities it serves. The company encourages applications from people of all ages, genders, cultural backgrounds, abilities, sexualities, Aboriginal and Torres Strait Islander peoples, refugees, and LGBTQIA+ communities.

Australia Post is a Disability Confident Recruiter and aims to provide an inclusive, accessible, and bias-free hiring experience. If you have questions about accessibility, you can contact the Diversity & Inclusion team at [email protected] or by calling 03 8737 9415.