Wellness Response Partner

Role Overview

Join Meta's Wellness Response Team within the Psychological Health, Strategy and Response division as a Wellness Response Partner. This role is pivotal in supporting employees worldwide by swiftly addressing and managing mental health crises, including risks of self-harm and harm to others. The position significantly impacts individual wellbeing as well as the overall psychological health framework of the company.

Key Responsibilities

• Respond promptly and compassionately to reported wellness incidents, ensuring affected individuals receive appropriate support and resources.
• Manage intake, triage, and coordination of wellness cases, aligning resources effectively across functions.
• Provide continuous rotational on-call coverage, including weekends and holidays, to maintain 24/7/365 wellness support availability.
• Design and implement scalable, targeted wellness strategies and change management initiatives to support growth.
• Offer guidance and collaborate with organizational leaders by analyzing trends, recommending improvements, and facilitating solution implementation.
• Balance considerations of employee wellbeing and business risk when developing response strategies.
• Create and conduct Manager and Partner training programs informed by data and organizational needs.
• Integrate with key departments such as HR, Legal, Investigations, Learning & Development, and Security to execute and scale wellness solutions.
• Partner with regional and global teams to coordinate solutions and influence strategic priorities across stakeholders.
• Lead and contribute to projects within the extended HR community, fostering collaboration and professionalism.
• Build strong working relationships and exemplify leadership through integrity, respect, and high standards.
• Promote community within the organization by supporting colleagues, respecting diversity, and assisting new hires.
• Participate actively in recruitment, interviewing, and onboarding processes.

Minimum Qualifications

• Over 12 years of postgraduate clinical experience in Psychology, Counseling, or Crisis Response.
• Master’s degree in psychology, behavioral health, or a related field.
• Hold current professional licensure or accreditation (e.g., licensed psychologist, LCSW, LPC) as regulated by the relevant state or governmental authority.
• Demonstrated expertise in crisis management, risk evaluation, psychopathology, and occupational health.
• Experience working with diverse, global populations.
• Strong judgment skills in balancing individual health risks with organizational considerations.
• Excellent communication, critical thinking, empathy, and collaborative abilities.
• Proven experience in project and change management, including autonomous decision-making across multiple teams and locations.
• Ability to adapt and thrive in dynamic environments and build strategic relationships across teams.
• Experience supporting scaling efforts in global or matrixed organizations.
• Strong consulting, coaching, and facilitation skills.

Preferred Qualifications

• Experience with ethical AI practices including risk management, bias reduction, and quality assurance.
• Doctoral degree in psychology or related behavioral sciences.
• Continuous development and application of AI skills, such as context engineering and agent orchestration.
• Proven capability to incorporate AI tools for workflow optimization and measurable impacts like improved efficiency and quality.

Additional Information

Meta is a technology leader focused on connecting people through innovative platforms and immersive experiences. We are an equal opportunity employer committed to inclusion and diversity in our workforce. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

Compensation ranges from $174,000 to $247,000 annually, plus bonus, equity, and benefits. Actual pay is based on factors such as qualifications, experience, and location. Benefits information is provided separately.