Travel Consultant

Overview

The Travel Consultant position based in Birmingham, Fulham, and Peterborough offices focuses on providing superior sales and service support through inbound and outbound communications. The role entails managing new bookings, addressing Manage My Booking inquiries, and ensuring clients receive accurate travel advice along with a seamless travel experience, all while striving to achieve individual and team sales goals.

Primary Responsibilities

• Promptly respond to inbound customer calls while consistently meeting service level standards.
• Efficiently and professionally address customer queries in line with company policies.
• Offer precise travel guidance with specific expertise in worldwide and European destinations.
• Deliver outstanding customer service on every interaction.
• Identify customer needs to convert inquiries into confirmed reservations.
• Enhance sales potential by upselling ancillary services such as accommodation, car hire, transfers, tours, airport parking, and seat, baggage, and cabin upgrades.
• Reach or exceed individual targets in sales, revenue, and commissions.
• Promote promotional campaigns, monthly incentives, and reward programs actively.
• Handle Manage My Booking tasks including date/time changes, rerouting flights, upgrades, fare adjustments, cancellations, refunds (if applicable), and ancillary add-ons.
• Make accurate booking changes using the Amadeus GDS system in compliance with airline policies.
• Resolve booking challenges effectively ensuring customer satisfaction and retention.
• Create, update, and maintain bookings using Amadeus GDS, process daily queues, and organize complex itineraries per clients’ needs.
• Perform administrative duties linked to reservations and call handling, maintaining meticulous documentation per company standards.
• Collaborate within a dynamic call center team and participate in regular meetings and training to stay abreast of products, airline policies, and destinations.
• Adapt as needed to fulfill evolving business requirements and support team objectives.

Candidate Profile

• Exceptional customer focus with strong verbal and written communication skills.
• Ability to maintain composure and effectiveness under pressure in a high-tempo call center setting.
• Excellent organizational and time management capabilities.
• In-depth understanding of global and European travel destinations and airline operations.
• Proficiency and confidence in using reservation systems and computer tools.
• A sales-oriented approach with ability to quickly establish rapport with clients.
• Professional appearance and demeanor.
• Capability to work independently and collaboratively as part of a team.