Telephone Operator

Job Overview

Join Hilton as a Telephone Operator and become the welcoming voice that enhances our guests' experience through attentive, polite, and efficient phone communication. Beyond just managing calls, you will be pivotal in spreading warmth and professionalism reflective of Hilton's renowned hospitality.

Key Responsibilities

• Promptly and courteously answer and direct all incoming telephone calls.
• Provide guests with precise details about hotel amenities, ongoing promotions, and nearby attractions.
• Efficiently manage guest requests, coordinating with hotel departments to ensure timely responses.
• Accurately schedule and deliver wake-up calls on time.
• Handle emergency calls by adhering to established hotel protocols.
• Maintain detailed records of calls, messages, and guest inquiries.
• Actively promote hotel services to elevate the overall guest experience.
• Consistently project professionalism and hospitality aligned with Hilton's high standards.
• Address guest concerns empathetically, escalating issues when necessary.
• Follow Hilton's brand policies, company guidelines, and data privacy standards rigorously.
• Assist the Front Office team with required administrative duties.
• Foster a positive and cooperative environment among colleagues and guests at all times.

Qualifications and Values

Success at Hilton is driven by core values including integrity, leadership, teamwork, accountability, and a strong commitment to delivering immediate, high-quality service. Candidates should exhibit a genuine passion for hospitality and a desire to make a meaningful impression on every guest interaction.

About Hilton

Hilton is a globally recognized leader in hospitality, having welcomed over 3 billion guests worldwide. Committed to creating outstanding experiences for both guests and team members, Hilton has been repeatedly honored as a best workplace by Great Place to Work and Fortune. Whether you are beginning your career or seeking new challenges, Hilton provides a supportive environment that values growth and excellence.