Telecalling Executive

Job Overview

Adverneo Marketing Private Limited is seeking a Telecalling Executive based in Dehradun, Uttarakhand, responsible for lead generation, sales execution, and customer relationship management to drive organizational product sales.

Key Responsibilities

• Perform outbound calls daily to cold or warm leads from provided databases to promote products and services.
• Respond promptly to inbound queries generated by marketing campaigns to reduce lead losses.
• Deliver sales pitches using scripted material, adapting tone responsively to customer reactions.
• Close small-value sales independently over phone; refer larger prospects to senior executives.
• Maintain accurate and current customer records in CRM platforms such as Salesforce or Zoho CRM.
• Log call outcomes including client feedback, purchase intent, reasons for refusal, and planned follow-ups.
• Report daily call metrics like total dialed, connections made, talk duration, and conversions to team leadership.
• Serve as intermediary to escalate unresolved customer complaints to technical support teams.
• Handle objections effectively including concerns about pricing, competitor offerings, and customer doubts using factual information.

Desired Behavioral Traits

• Active listening skills to fully understand customer issues without interruption.
• Strong resilience to sustain motivation despite frequent rejections.
• Efficient time management to balance calling, data entry, and follow-up communications smoothly.

Compensation

This role offers a monthly salary ranging from INR 18,000 to INR 40,000.