Telecalling Executive

Job Overview

We are seeking a seasoned and customer-focused telecalling executive to drive sales targets through inbound and outbound calls. The role involves engaging with customers to promote products, managing inquiries, and maintaining thorough records of call interactions. Coordination with internal teams to address customer complaints is also essential.

Key Responsibilities

• Contacting existing and prospective customers to promote and sell company products and services.
• Accurately documenting customer purchase orders and processing transactions accordingly.
• Identifying and generating qualified leads for the outside sales team.
• Maintaining customer accounts by ensuring product satisfaction and encouraging repeat purchases.
• Utilizing company-provided sales scripts to drive sales and handle objections effectively.
• Developing comprehensive product knowledge for personalized customer recommendations.
• Consistently achieving or surpassing daily and monthly call and sales targets.

Candidate Requirements

• Completion of high school diploma or equivalent GED; preference for bachelor's or associate's degree in marketing, communications, business administration or related disciplines.
• Certification such as Certified Sales Professional (CSP) is considered a plus.
• Previous experience in a telesales or telecalling role.
• Proficiency with Microsoft Office suite.
• Ability to adhere strictly to provided sales scripts.
• Strong negotiation and consultative sales skills paired with excellent organization and problem-solving abilities.
• Effective verbal communication and superior customer service aptitude.