Technical Recruiter

About Cresta

Cresta empowers customer experience by leveraging AI to transform every interaction into a strategic advantage. Its AI platform integrates conversational AI, real-time support for human agents, and comprehensive conversation analytics to enhance revenue and operational efficiency across all communication channels. Trusted by leading organizations like United Airlines, Cox Communications, and Marriott, Cresta delivers superior customer engagement daily.

Originating from Stanford AI Lab, Cresta has secured over $270 million in investments from premier venture firms such as a16z, Greylock, and Sequoia. The leadership team features pioneers in AI, including CEO Ping Wu, who previously led Google's Contact Center AI and Vertex AI initiatives. The company is at the forefront of redefining global business interactions with AI.

Role Summary

The Technical Recruiter will play a vital role in scaling Cresta's technical teams, with a strong emphasis on engineering talent acquisition. This position involves end-to-end recruitment activities, collaborating closely with the People team and hiring managers to enhance recruitment processes and establish solid talent acquisition foundations. The role supports a global workforce and requires flexibility to coordinate across multiple time zones in Canada, California, Germany, Romania, and Australia. The position is hybrid, based near Toronto, Canada.

Key Responsibilities

• Manage comprehensive global recruitment for engineering and technical positions, spanning entry-level campus hires to highly seasoned engineers.
• Oversee the entire recruitment cycle including advertising roles, sourcing candidates, outreach, managing interviews, and closing hires.
• Design and implement innovative strategies to attract diverse talent across geographies.
• Build and maintain effective partnerships with executives and hiring managers to understand and meet talent needs.
• Collaborate with hiring teams to gain insights into talent requirements and market trends to refine sourcing strategies.
• Maintain robust and transparent recruitment pipelines, with regular updates to stakeholders.
• Ensure a positive candidate experience via proactive communication and follow-ups.
• Meet ambitious hiring targets within set deadlines while ensuring high quality recruitment outcomes.
• Continuously identify and implement improvements to the entire hiring process and related systems.
• Plan and execute engineering events to boost brand presence and talent acquisition opportunities.
• Maintain accuracy and hygiene of applicant tracking system (ATS) data; review incoming applications and report on pipeline status.
• Leverage internal tools to analyze recruitment metrics, pipeline health, and overall process effectiveness.

Qualifications

• Minimum of 5 years’ experience in full-lifecycle technical recruitment across multiple experience levels.
• Proven record of recruiting top-tier technical talent and closing offers successfully.
• Active engagement with local tech ecosystems and deep understanding of competitive talent markets.
• Adept at navigating fast-paced work environments and managing multiple stakeholder priorities.
• Strong consultative skills with hiring managers, influencing hiring decisions and strategies.
• Excellent communication skills, both verbal and written, with capability to engage stakeholders at all organizational levels.
• Proactive and resourceful problem solver who can pivot strategies in dynamic business settings.
• Data-driven approach to optimizing recruitment effectiveness, using metrics and analytics.
• Experience with ATS operations and database management; familiarity with Greenhouse ATS is advantageous.
• Bachelor’s degree or equivalent professional experience.

Benefits and Perks

• Comprehensive health benefits covering medical, dental, and vision tailored for employees and their families.
• Paid parental leave to support family needs.
• Monthly allowances to support health and wellness activities.
• Home office stipend for remote work setup.
• Lunch reimbursements for those working on-site.
• Generous paid time off policy offering three weeks of vacation in Canada.

Compensation and Additional Information

The compensation package includes base salary, equity, and a range of benefits. Salary levels will reflect candidate experience, expertise, and geographic location, complying with local minimum pay regulations. Hiring spans US and Canada locations.