Technical Product Operations Manager

About LinkIt

LinkIt! is a leading provider of K-12 data-focused technology solutions and consulting services. The company enables schools to enhance academic results and educator productivity through streamlined data collection, management, and analysis. Its data warehouse and assessment platforms support comprehensive data integration for all grades and subjects, while custom analytics help educators lead effectively, organize data insights, and simplify compliance. Additional offerings include an MTSS solution to optimize workflows and measure intervention outcomes, and Magnolia Consulting which melds strategy, product, and processes into actionable systems targeting sustainable educational change.

Team members at LinkIt come to work motivated by direct impact on students and teachers. The company's products stand apart through extensive features, user-friendliness, and innovation, along with an unwavering commitment to customer service.

Role Summary

The Technical Product Operations Manager acts as the keystone for LinkIt's cross-disciplinary product lifecycle management, bridging Product, Engineering, AI Transformation, and Client Services to ensure seamless execution of roadmap deliverables from inception through launch.

Primary Responsibilities

• Maintain enterprise-level project management frameworks to vigilantly monitor strategic initiatives, ensuring all roadmap milestones are met without omission.
• Oversee feature release processes end-to-end, coordinating development-to-production deployments to eliminate surprises within the organization.
• Lead operational readiness by conducting internal training and hand-offs post feature validation, preparing Solutions Center and Account Management teams to implement and educate school districts.
• Collaborate closely with Marketing to align client-facing materials, release notes, and announcements precisely with engineering deployment schedules.
• Support evaluation of third-party software and build-versus-buy assessments to align technology choices with business strategy.
• Assist in customer implementation activities to facilitate successful adoption.
• Partner with non-technical units to diagnose operational bottlenecks and translate manual workflows into detailed, high-quality requirements.
• Manage AI Operations projects, driving the design, validation, and deployment of internal agentic AI solutions to boost business efficiency.
• Define, track, and maintain comprehensive KPI dashboards covering engineering metrics (like delivery velocity and sprint predictability), AI utility adoption and ROI, as well as system health indicators for internal teams.
• Aggregate departmental metrics and strategic project progress, aiding CTO/CIO in preparing impactful presentations for the Board.

Qualifications

• 3 to 5 years of experience in technical project management, product operations, technology consultancy, or fast-paced B2B SaaS environments.
• Strong technical understanding of software development lifecycles, data workflows, and modern web application architectures; familiarity with API-integrated tech stacks such as Salesforce, Google, OneRoster, PowerSchool is advantageous.
• Comfortable engaging with emerging generative and agentic AI technologies, with a proactive attitude towards learning their frameworks.
• Detail-oriented execution style with strong organizational skills and the ability to enforce accountability across leadership and teams.
• Excellent communication skills capable of simplifying complex technical concepts for diverse audiences, including marketing and executives.

Additional Information

• Compensation ranges from $110,000 to $150,000 annually, dependent on experience, plus performance-based bonuses.
• Benefits include paid vacation, holidays, and health insurance coverage.
• Position reports to the CTO/CIO.
• Fully remote role based in the United States; candidates must have legal authorization to work in the U.S. without sponsorship.

Equal Employment Opportunity

LinkIt! is committed to equal opportunity employment and prohibits discrimination or harassment based on any protected characteristics in accordance with applicable laws. This policy applies to all employment terms and conditions.