Tech Solutions Intern

About Emma – The Sleep Company

Emma was established in 2015 and has rapidly expanded into the leading direct-to-consumer sleep brand worldwide. Operating in over 20 countries with more than 35 stores across Europe, Emma is dedicated to designing innovative sleep comfort products trusted by millions and endorsed by top consumer organizations globally.

The company thrives on a diverse, international workforce of over 70 nationalities, fostering a culture of ownership, teamwork, and continuous learning to drive growth and lasting impact.

Role Overview and Responsibilities

• Assist in organizing and implementing IT security awareness and training initiatives throughout the organization.
• Support investigations and detailed documentation of security concerns such as phishing attempts, violations of policy, and access problems.
• Gather, arrange, and preserve records related to security incidents, training completions, governance controls, and audit processes.
• Monitor and report progress on training, trends in security incidents, outstanding governance tasks, and other ongoing IT operational matters.
• Contribute to compliance efforts, including audits and risk evaluations, under guidance.
• Provide general IT support services such as managing helpdesk tickets and assisting staff with access issues, software tools, and basic troubleshooting.
• Help manage IT operations at the Lisbon office including employee onboarding and offboarding, preparing devices, and maintaining IT asset records.
• Coordinate with internal teams and external vendors to ensure prompt problem resolution and escalate issues when necessary.

Candidate Profile

• Currently enrolled in a degree program focused on Information Security, IT, Computer Science, or a similar area.
• Familiarity with basic cybersecurity and IT governance principles.
• Excellent organizational aptitude with a keen eye for detail and quality documentation.
• Strong verbal and written communication capabilities.
• Ability to manage sensitive and confidential data responsibly.
• Proficient in using common productivity applications such as Excel, PowerPoint, and documentation software.
• Motivated self-starter eager to expand knowledge and comfortable supporting both security-related tasks and everyday IT functions.

Benefits and Opportunities

• Opportunities for both personal and professional growth to aid career progression.
• Chance to work on diverse, challenging projects independently or within an international team.
• Autonomy and decision-making opportunities from the outset, enabling impact and influence on company culture.
• Employee discounts applicable to Emma products for employees and their friends and family.
• Access to German language classes as part of personal development.

Additional Information

Emma is committed to fostering an inclusive workplace that celebrates diversity and ensures equal opportunities regardless of race, ethnicity, religion, gender identity, sexual orientation, disability, or age.

Due to the considerable volume of applications, response times may vary but will be as prompt as possible.

With the applicant's permission, AI tools may be used to support segments of the recruitment process, such as interview transcription and summarization. These AI aids assist the recruitment team but do not substitute human decision-making, with all final hiring decisions made by people. Inquiries relating to personal data processing can be addressed via email to [email protected].