Supportive Care Specialist

About Florida Cancer Specialists & Research Institute (FCS)

Established in 1984, FCS has emerged as a renowned oncology provider with over 250 physicians and nearly 100 facility locations nationwide. They leverage advanced technologies and clinical trials to offer cutting-edge cancer treatments. Recognized by the American Society of Clinical Oncology for its clinical trial contributions, FCS provides patients access to new therapies in a community-based setting. Its collaboration with Sarah Cannon places it among the largest clinical research organizations in the U.S., often pioneering new oncology studies and treatments.

Role Overview

The Supportive Care Specialist functions as a critical communication bridge connecting patients with healthcare providers, facilitating receipt of clinical and supportive services. Daily responsibilities encompass administrative tasks such as scheduling appointments, responding to related inquiries, and maintaining documentation consistent with regulatory standards.

Key Responsibilities

• Utilize EMR, Microsoft Outlook, SharePoint, and communication tools to manage patient data and correspondence.
• Schedule, confirm, and adjust patient appointments according to physician preferences.
• Answer incoming calls promptly, triage inquiries, and escalate issues to management when necessary.
• Ensure comprehensive and timely documentation of all interactions and clinical records.
• Comply with CMS regulations and organizational procedures related to care management.
• Collaborate effectively with medical staff, physicians, and patients to facilitate forms and non-clinical requests within scope.
• Support team activities such as mail management and uphold compliance with accreditation, HIPAA, and pharmacy regulations.

Qualifications and Experience

• High school diploma or equivalent is mandatory.
• Valid driver's license and adherence to FCS safety policies.
• A minimum of three years in healthcare or clinical environment; oncology experience is preferred.
• Proficiency in medical terminology and data entry favored.
• Strong command of MS Office suite including Word, Excel, PowerPoint, and Outlook.

Core Competencies

• Advanced critical thinking with capabilities in problem solving, decision-making, and time management.
• Excellent interpersonal aptitude including emotional intelligence, diplomacy, and awareness of diversity.
• Effective verbal and written communication skills with active listening and constructive feedback abilities.
• Self-driven and capable of working independently and efficiently in a remote or multi-location environment.
• Customer orientation focusing on quality, operational excellence, and collaborative culture.
• Ability to multitask and manage priorities in a dynamic setting involving various stakeholders.

Organizational Values

• Prioritize patient-centric service.
• Take accountability for personal and team outcomes.
• Demonstrate commitment and care aligned with FCS mission.
• Promote teamwork and unified mission pursuit.

Employment Expectations and Compliance

• Maintain professional conduct consistent with labor laws and workplace policies.
• Report any workplace harassment or discrimination.
• Undergo background checks, drug and nicotine screening, and required vaccinations (including influenza vaccine) to ensure safe patient care environment. Medical marijuana is not accepted.

Diversity and Inclusion

FCS is an equal opportunity employer supporting individuals with disabilities and upholding non-discrimination policies based on age, race, gender, sexual orientation, and other legally protected statuses. Reasonable accommodations for the application process are available upon request.

Benefits

• Comprehensive health insurance
• Tuition reimbursement programs
• 401(k) matching contributions
• Pet and legal insurance options