Spa Receptionist

Position Overview

The Spa Receptionist plays a crucial role in creating a welcoming and positive first impression for guests from reservation through departure. The role requires comprehensive knowledge of spa services and products, managing communications via email and phone, assisting guests with inquiries and appointment scheduling, and guiding guests to facilities as needed. Checking guests in and out efficiently and ensuring their satisfaction at all times are key responsibilities.

Primary Duties

• Uphold exceptional service standards across the spa.
• Deliver detailed information about treatments, packages, services, and facilities.
• Conduct spa tours and escort guests to treatment areas.
• Promote the spa's services and retail products effectively.
• Respond promptly and empathetically to guest complaints, aiming for complete satisfaction.
• Manage incoming correspondence and phone calls professionally.
• Handle guest enquiries and requests with courtesy.
• Complete opening and closing procedures for the reception area.
• Maintain and update the guest register accurately.
• Process payments with precision.
• Assist with booking, rescheduling, and cancellations of spa appointments.
• Maintain cleanliness and organization of the reception area consistently.
• Ensure a comfortable waiting environment for guests prior to treatments.
• Support any additional spa operational tasks as required.

Candidate Profile

• Good understanding of the spa industry and its operations.
• 1 to 2 years of relevant experience in luxury spas or similar environments.
• Strong interpersonal and communication skills.
• Basic proficiency in computer applications such as Excel, Microsoft Word, Microsoft Office, internet browsers, telephone systems, and Opera booking software.