Spa Receptionist

About Fairmont The Palm

Fairmont The Palm is an upscale, world-renowned resort situated on Dubai's iconic Palm Jumeirah. The property includes 391 guest rooms and suites, among them exclusive Fairmont Gold accommodations with access to a private lounge. Guests enjoy a selection of 11 international dining venues, including the Michelin Guide-recognized Little Miss India, the Brazilian churrasco Frevo, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela, and others. The resort also boasts an expansive pool, beach area, health club, Serenity Spa Dubai - The Art Of Well Being, and the Fairmont Falcons Kids’ Club.

Role Overview

As a Spa Receptionist, you will provide consistently professional and engaging service while supporting spa operations. Your responsibilities include assisting guests with spa menu details, sauna and steam facilities, day passes, and product sales. You will maintain product displays, uphold cleanliness and safety standards, and report any issues or hazards promptly.

Key Responsibilities

• Deliver courteous, friendly, and professional service to all spa guests.
• Support all aspects of spa operations with thorough knowledge of the spa menu.
• Guide guests on the use of sauna, steam rooms, day passes, and other spa amenities.
• Assist with retail product information and sales efforts.
• Communicate details of spa offerings and special promotions clearly to guests.
• Maintain appropriate stock levels and arrange products according to established standards.
• Adhere strictly to departmental policies and sanitation protocols.
• Promptly report any equipment malfunctions or health and safety concerns.
• Attend pre-shift meetings and ensure proper handover to supervisors or colleagues at shift end.
• Keep the work environment clean and orderly as needed.
• Take on additional tasks as assigned.

Candidate Profile

• Demonstrated ability to prioritize tasks effectively and maintain focus.
• Fluent English communication skills, both spoken and written.
• Proficiency in Microsoft Excel with strong numerical comprehension.
• Highly organized with the ability to multitask efficiently.
• Physical stamina to stand for extended periods.
• Energetic and cheerful personality to engage with guests.

Additional Information

Visa Requirements: Candidates must be eligible to live and work legally in Dubai.

Why Join Accor?
Accor offers more than just a global leadership position in hospitality — it embraces diversity, supports personal growth, and empowers employees to find meaningful purpose in their work. As part of the Accor family, you can shape your career path and explore limitless opportunities in hospitality.

By becoming a member of Accor, you embark on a unique journey where your story unfolds with every experience. Come work with us and help advance the future of hospitality.