Solutions Consultant

About One NZ

At One NZ, we are focused on building a better-connected Aotearoa New Zealand. Our vision is to become the most AI-enabled telecommunications company worldwide, emphasizing both advanced technology and strong investment in our people. We provide learning opportunities through our AI School and other world-class platforms, creating an environment that fosters curiosity, growth, and career progression.

Role Overview

As a Solutions Consultant, you will be instrumental in enabling Enterprise and Public Sector clients to maximize their investment in Contact Centre technologies. Acting as a trusted advisor, you will develop and tailor solutions spanning AWS, Genesys, and integrated business applications, ensuring customer requirements translate into feasible and commercially sound strategies that promote business success and innovation.

Key Responsibilities

• Offer specialist consultancy and craft solution designs for Contact Centre platforms and services.
• Convert client needs into customized technical solutions and efficient workflows.
• Support pre-sales initiatives including scope definition, presentations, and proposal drafting.
• Lead or assist with creating detailed solution documentation, including integration and workflow design.
• Build and sustain effective relationships with clients, vendors, and internal teams.
• Collaborate closely with Sales and Account Managers to maintain accurate pipelines and Salesforce data.
• Ensure proposed solutions are secure, scalable, commercially viable, and ready for delivery and management.
• Participate in ongoing refinement of offerings, best practices, and client relations.

Required Skills and Qualifications

• In-depth knowledge of Contact Centre technologies and SaaS operational models.
• Experience in solution design, consultancy, or technical pre-sales roles.
• Commercial insight into pricing, profitability, and professional services estimations.
• Proven ability to communicate complex concepts clearly to diverse stakeholders.
• Strong problem-solving aptitude, adaptability, and decisive judgment.
• Familiarity with AWS, Genesys, or comparable platforms is highly valued.
• Understanding of integration approaches and enterprise IT ecosystems.
• Insight into how sales, delivery, project management, and managed services intersect.
• Dedication to ongoing learning and keeping up-to-date with technology trends.

Benefits and Culture

• Flexible work arrangements supporting a healthy life/work balance, including options for remote work and adaptable hours.
• Comprehensive Southern Cross health insurance fully paid for employees and their families.
• Additional lifestyle leave allowing purchase of extra annual leave weeks.
• Discounts on One NZ products and services.

One NZ proudly holds Rainbow Tick certification and promotes diversity in thought, background, and perspective. Joining our team means embarking on a meaningful journey that challenges and inspires you to contribute to something larger than yourself.

We stand to uplift, support, and elevate others.