Software Licensing Specialist

Role Overview

We are hiring a meticulous and analytical Software Licensing Specialist to collaborate with our global Sales and Delivery teams. The role involves managing software licensing, renewals, sales operations, customer coordination, and data management within a fast-paced SaaS environment. Ideal candidates will possess over two years of professional experience and seek career advancement by gaining exposure to enterprise systems, international operations, and industry best practices in software licensing.

Key Responsibilities

• Oversee the complete lifecycle of software licensing and maintenance renewals, ensuring timely, precise, and customer-centric delivery.
• Generate and upkeep software licensing quotations for new licenses, renewals, upgrades, and cross-grades utilizing Salesforce, Jira Service Management, vendor portals, and Microsoft Excel.
• Investigate customer contracts, entitlements, renewal histories, and software needs to verify quotation accuracy, licensing adherence, and successful renewals.
• Prioritize and manage software licensing requests, renewal opportunities, and purchase orders meeting service level agreements and business priorities.
• Act as the main contact for software licensing and renewal queries, delivering outstanding customer support throughout sales and renewal phases.
• Collaborate with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, Collections, and software vendors to facilitate licensing prospects and ensure a smooth client experience.
• Identify opportunities for renewals, cross-selling, and upselling and work closely with the Sales team to maximize customer value and revenue.
• Maintain accurate records of customers, contracts, licensing, and renewals in Salesforce and other business platforms, ensuring data consistency.
• Compile renewal pipeline, operational, and management reports while monitoring renewal performance and outcomes.
• Support continuous process improvement by documenting, optimizing, and automating licensing and renewal workflows to enhance operational effectiveness.

Qualifications & Skills

• Bachelor's degree in Business, Commerce, Information Technology, or related disciplines.
• Minimum five years of experience in Software Licensing, Software Renewals, Sales Operations, Sales Support, Customer Success, or Contract Administration.
• Experience working with B2B SaaS software licensing and subscription renewal processes.
• Competent in preparing software licensing quotes and handling renewal pipelines.
• Proficient with Salesforce CRM and Microsoft Excel.
• Exceptional analytical, research, and problem-solving abilities with strong attention to detail.
• Outstanding customer relationship and stakeholder management skills.
• Excellent communication skills, both written and verbal.
• Capacity to juggle multiple priorities in a dynamic setting.
• Experience coordinating with international teams across various time zones.
• Enthusiastic about continual learning regarding software products, licensing methodologies, and vendor programs.

Preferred Skills

• Familiarity with Salesforce automation or workflow configuration.
• Background in Sales Operations, Contract Administration, or Software Licensing Renewals.
• Hands-on experience with Atlassian tools such as Jira and Jira Service Management, AWS Marketplace, Splunk, or Agile/DevOps platforms.
• Experience interacting with software vendors and channel partners.
• Understanding of subscription-based SaaS business models.

Additional Information

Our client is one of the top five largest software companies in India, publicly traded on NSE, BSE, and NYSE, with a workforce of 240,000 and a presence in over 60 countries. The role is based in Hyderabad, India.

Eligibility

Applicants should hold any graduate degree.

Compensation

The salary range for this position is between 500,000 to 1,300,000 INR annually.