Shift Supervisor

Position Overview

The Shift Supervisor at Apparel Group is responsible for guiding and overseeing the day-to-day operations of a team, ensuring that standards for staff, product quality, cleanliness, and customer satisfaction are consistently met during their shifts.

People Leadership

• Promotes a respectful environment for both guests and team members through exemplary conduct
• Responds promptly to any situations requiring attention during shifts
• Provides specific instructions and positive motivation to team members
• Cultivates an enthusiastic atmosphere while encouraging employees to reach set goals
• Handles onboarding and orientation of new hires, and observes their integration
• Updates the Store Manager regarding team member performance, noting both strengths and areas for improvement
• Ensures adequate staffing coverage, stepping into active roles during busy periods to optimize service

Customer Service Excellence

• Embodies and communicates the importance of outstanding guest priority within the store
• Handles customer interactions with friendliness and efficiency
• Resolves guest concerns proactively to leave positive impressions

Operational Oversight

• Upholds and enforces company operating procedures and policies, including those related to cash, meals, breaks, and food safety
• Monitors merchandise presentation and inventory during shifts
• Manages shift cash procedures and records, as well as relevant shift documentation (e.g., waste logs, store walkthroughs, checklists)
• Maintains effective scheduling to ensure smooth operations
• Collaborates with the Store Manager to increase sales and manage transactions
• Communicates issues to higher management as needed

Health & Safety Compliance

• Follows established safe work protocols and ensures staff adherence
• Utilizes personal protective equipment as necessary
• Reports incidents, injuries, unsafe conditions, and policy violations to appropriate management
• Refrains from unsafe operation of equipment
• Documents and reports any workplace accidents, ensuring compliance with health and safety requirements

Cashiering and Equipment Monitoring

• Ensures all store technical equipment is operational
• Verifies cash till balances at shift start for accuracy and sufficient change
• Processes payments (cash, credit card, vouchers, etc.) as necessary
• Issues receipts, refunds, or change to customers accurately
• Maintains a clean and organized checkout area