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ServiceNow Customer Service Management (CSM) Developer
Hyderabad, Telangana, India · Full Time
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- Experience
- 5–13 yrs
- Salary
- —
- Openings
- 1
- Posted
- 6 மணி நேரம் முன்
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role
This position requires a skilled IT professional with extensive experience in developing and configuring the ServiceNow Customer Service Management (CSM) platform. The selected candidate will be responsible for implementing and managing customer service workflows, integrating various systems, and collaborating within Agile teams to ensure efficient service delivery.
Primary Responsibilities
- Develop and configure various modules within the ServiceNow platform focused on CSM.
- Design, implement, and maintain case management solutions and customer service workflows.
- Facilitate integrations with external systems using REST and SOAP APIs.
- Engage in Agile and Scrum processes to align development with project goals and timelines.
- Perform troubleshooting activities and manage relationships with project stakeholders.
Required Qualifications and Skills
- 5 to 13 years of total experience in the IT industry.
- Minimum of three years of hands-on experience specifically in ServiceNow CSM.
- Proficient in ServiceNow platform development including configuration and customization.
- Solid understanding of case management principles and customer service workflows within ServiceNow.
- Experience integrating systems using RESTful and SOAP web services.
- Familiarity with Agile methodologies, specifically Scrum frameworks.
- Demonstrated problem-solving abilities and effective stakeholder management skills.