Senior Product Manager, ComLink+

About the Ministry of Social and Family Development (MSF)

MSF is Singapore's leading ministry responsible for social and family policies, aiming to build an inclusive society where individuals and families flourish. It supports vulnerable populations by providing essential services through Family Service Centres, Social Service Offices, and various partners, focusing on family welfare, early childhood, social aid, disability, mental health, and community programs.

The ComLink+ initiative specifically supports lower-income and vulnerable families and individuals in achieving stability, self-reliance, and upward social mobility. This initiative continuously adapts its digital tools and services to enhance support for participating families.

About GovTech

The Government Technology Agency spearheads Singapore's Smart Nation and public sector digitization efforts. As a center of excellence for ICT and smart systems, GovTech develops capabilities in data science, AI, application development, smart city tech, digital infrastructure, and cybersecurity. GovTech fosters continuous learning, agile practices, and innovative solutions to improve citizens' lives and government service delivery.

Role Overview

GovTech seeks an experienced Product Manager to lead the development and enhancement of vital governmental digital platforms. This position requires defining the product strategy, guiding its lifecycle from inception to delivery, and aligning efforts with overall program goals.

Key Responsibilities

• Establish and communicate the product vision, strategy, and roadmap aligned with GovTech priorities and citizen needs.
• Perform user research, market assessments, and competitive analysis to uncover opportunities and inform decisions.
• Convert business and user requirements into detailed specifications, user stories, and acceptance criteria.
• Manage and prioritize product features and backlog based on impact, feasibility, and alignment with strategy.
• Work collaboratively with engineering, design, and cross-functional teams through all stages of product development, launch, and iteration.
• Keep stakeholders informed on product status, progress, and challenges.
• Track product performance metrics, analyze data, and continuously improve user experience and outcomes.
• Manage relationships and expectations with government agencies and external partners.
• Keep up-to-date with emerging technologies and implement industry best practices to innovate solutions.

Candidate Profile

• A degree in Computer Science, Engineering, Business, or related disciplines.
• At least five years' product management experience, preferably in government or public sector settings.
• Demonstrated success launching and managing digital products.
• Solid grasp of agile methodologies and product development frameworks.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication, presentation, and stakeholder engagement skills.
• Experience conducting user research, A/B testing, and using data to drive product development.
• Familiarity with government digital services and Singapore's public service environment is advantageous.
• Capacity to work autonomously as well as collaboratively in dynamic conditions.