Senior Manager - India Prime

About the Company

Tata Communications is a leader in redefining global connectivity through innovative and intelligent solutions. Leveraging Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network services, the organization is committed to pioneering the future of communications.

Role Overview

This position is responsible for discovering new projects, assigning project teams, monitoring project timelines, resolving cross-functional challenges, and enhancing operational efficiency. The role focuses on improving turnaround times, cost management, productivity, and ensuring processes and systems are user-friendly. It plays a strategic role by influencing mid-term operating plans aligned with the business strategy, ultimately impacting the overall business unit outcomes.

Key Responsibilities

• Manage execution of cross-functional and regional projects adhering to budgets, scope, and schedules while enforcing change control procedures.
• Regularly evaluate business processes and performance using metrics such as turnaround time, usability, accuracy, and cost-effectiveness.
• Work collaboratively with internal teams including sales, commercial, and support to identify challenges and potential improvements.
• Benchmark with other business units to adopt best practices like value stream mapping.
• Develop analytical reports to identify issues and construct business cases for projects.
• Select suitable project managers and teams based on project requirements and functional relevance.
• Review and provide constructive inputs for project charters and define project milestones and KPIs.
• Conduct weekly meetings to discuss project milestones and biweekly calls to address obstacles.
• Measure and track project success against predefined KPIs.
• Engage senior stakeholders quarterly to review project performance and resolve outstanding issues.
• Facilitate interdepartmental coordination to overcome project difficulties.
• Design and deliver training programs on new processes for relevant stakeholders.
• Support new product and service launches, identifying impacted processes.
• Develop and implement comprehensive change rollout plans including updates to system codes, templates, and pricing documentation.
• Participate in launch review meetings to update status and manage dependencies.
• Oversee change rollouts and ensure timely adjustments as necessary.

Qualifications and Experience

• Bachelor’s degree in Engineering, Business, or equivalent.
• Project management certification or equivalent with 7 to 12 years of experience in operations and project management roles.

Knowledge and Skills

• Proficient in planning, monitoring, and controlling project and program cycles.
• Strong capabilities in developing and securing approval for business cases.
• Solid understanding of project and program management methodologies.
• Experienced in budgeting and effective resource allocation.