Scaled Customer Success Manager, CEE

About Us

We are Notion, a collaborative AI workspace dedicated to bringing together knowledge, projects, meetings, and AI tools in one streamlined platform. Our mission is to enhance work efficiency and reduce fragmentation, supporting millions of users ranging from individuals and small teams to large enterprises worldwide. Our employees, whom we call Notinos, embody our values of craftsmanship, longevity in development, and the human element in work, aiming to redefine teamwork in the AI era by building systems of record, AI agent management, and automation solutions.

Role Overview

• Manage an extensive customer portfolio across the EMEA region.
• Lead onboarding processes and foster growth through personalized Notion consultations, training sessions, and tailored assistant programs.
• Create and implement large-scale outreach initiatives targeting key contacts to boost Notion adoption.
• Collaborate closely with sales teams to strengthen product adoption within customer organizations.
• Act as a product ambassador, enhancing customer workflows and maximizing their investment returns.
• Identify and engage strategic clients to increase monthly active users and expand seat licenses.
• Proactively reach out to customers who are underutilizing Notion, developing action plans to support their success.
• Contribute insights to inform and shape the overall growth strategy.

Key Achievements

• Promote adoption and growth of a product widely appreciated by both large multinational companies and individual users, serving diverse needs including note-taking and conservation efforts.
• Help establish the foundation of Customer Success at Notion by participating in defining early sales-assisted operations.
• Serve as a trusted advisor by conducting onboarding, training, and collaborative sessions to explore innovative uses of Notion.
• Provide valuable customer insights to influence future product development.
• Enhance your professional skills by addressing impactful challenges in a rapidly growing company environment.

Required Qualifications

• Minimum of three years’ experience at a rapidly growing software company.
• Proven success in Customer Success or Account Management roles.
• Fluent in Russian language.
• Experience handling a large volume of client accounts.
• Strong self-motivation to perform at top levels and support team goals.
• Demonstrated growth mindset and adaptability in dynamic, early-stage teams.
• Enjoyment in building relationships and solving clients’ business issues.
• Willingness to explore and leverage AI tools to enhance productivity, though deep AI expertise is not mandatory.

Preferred Skills

• Experience in developing Customer Success playbooks and processes.
• Background in scaled program management or campaign-building tools like Outreach.
• Familiarity with Notion software.
• Interest in analyzing data and insights, familiarity with Salesforce and Gainsight platforms.
• Previous experience as an early or first hire in a fast-growing startup environment.
• Strong technical aptitude.

Additional Information

Notion offers competitive compensation packages including base salary, equity, and other benefits. The expected total on-target earnings range between €89,000 and €100,000 annually, influenced by factors such as location, role complexity, and experience.

Commitment to Diversity and Inclusion: We are an equal opportunity employer committed to diversity and inclusion in our recruitment and hiring processes. We welcome candidates from all backgrounds, including those with arrest and conviction records, and provide reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact the recruitment team.

About AI Use

While not all roles require deep AI knowledge, all employees are encouraged to be curious, experimental, and proactive in adopting AI tools that facilitate smarter work and collaborative innovation.