Sales Operations Manager

About Fesarius Therapeutics

Fesarius Therapeutics is a company focused on medical technology, pioneering the commercialization of DermiSphere™ hDRT—the first and exclusive hydrogel Dermal Regeneration Template. This product supports stable, vascularized tissue regrowth through an innovative dual-density collagen hydrogel and microsphere structure. As the company scales its commercial footprint across hospital networks, military/VA accounts, and surgical customer bases, they seek a detail-oriented and analytical Sales Operations Manager to develop and sustain the structures underpinning commercial expansion.

Role Overview

The Sales Operations Manager will serve as the pivotal operational support for the commercial team, managing sales analytics, CRM systems, customer service, order coordination, reporting, and process enhancement. This role requires bridging field sales, leadership, customer service, finance, supply chain, and customers to ensure data, tools, and services are effectively aligned for execution excellence.

Key Duties

• Manage sales dashboards, quota tracking, account and pipeline reports, and customer activity metrics.
• Collaborate with sales and marketing leaders to analyze customer datasets to uncover trends, opportunities, and performance issues, maintaining reporting tools such as Excel and HubSpot CRM platforms.
• Support sales planning cycles including forecasting, territory evaluation, and business review processes; provide customized reports for leadership and board updates.
• Oversee HubSpot CRM administration, maintaining accurate data on customers, opportunities, and activities while enhancing workflows, dashboards, and user procedures.
• Train sales teams on CRM utilization, data quality, and reporting standards; enforce compliance on timely and thorough data entry.
• Supervise customer service workflows to guarantee prompt, professional responses to inquiries from various stakeholders, including hospitals and representatives.
• Assist in order processing, inventory coordination, logistics, and returns consistent with FDA regulations, collaborating with supply chain, finance, and quality teams.
• Draft and maintain SOPs, communication protocols, escalation guidelines, and tracking systems for customer service functions.
• Coordinate multi-departmental support across sales, marketing, finance, quality, regulatory, and customer services including onboarding, account setup, documentation, and sales support materials.
• Identify and propose actionable improvements to increase operational efficiency, accuracy, and customer satisfaction.

Required Qualifications

• Bachelor's degree in business, healthcare administration, analytics, operations, finance, marketing, or related areas preferred.
• 3 to 7 years of experience in sales or commercial operations, customer service operations, business analytics, or relevant roles.
• Advanced proficiency in Excel including pivot tables, formulas, lookups, data cleansing, dashboards, and structured reporting.
• Experience with HubSpot CRM is highly preferred; familiarity with Salesforce, Zoho, or Microsoft Dynamics is also acceptable.
• Strong analytical capability for translating complex data into actionable business insights.
• Exceptional organizational skills and attention to detail.
• Effective management of multiple priorities within a fast-growing business environment.
• Excellent communication skills to collaborate with sales teams, leadership, customers, and internal departments.
• Proactive ownership over processes and willingness to develop and improve systems.

Preferred Qualifications

• Background in medical device, biologics, wound care, surgical, healthcare, hospital, or life sciences sectors.
• Experience supporting field sales, hospital customers, surgeons, materials management, contracting, or distributors.
• Expertise in sales forecasting, quota tracking, dashboards, customer service workflows, order processing, or inventory management.
• Experience in CRM deployment, data cleanup, workflow design, or sales process enhancement.
• Knowledge of hospital purchasing procedures, VAC workflows, GPOs, IDNs, military/VA accounts, or medical device commercial sales cycles is advantageous.

Candidate Profile

The ideal candidate is a hands-on executor who enjoys building structured systems, cleansing data, optimizing processes, aiding customer service, and boosting sales team performance. This role requires adaptability between detailed task management and strategic commercial insights, thriving in a dynamic, small-company environment with shifting priorities and a culture of ownership.

Compensation and Benefits

A competitive base salary aligned with experience, qualifications, and location is offered, along with a comprehensive benefits package. Candidates demonstrating superior medical device knowledge, advanced CRM skills, or leadership in sales operations may be eligible for above-range compensation.

Employment Details

This full-time position reports to the Vice President of Sales & Marketing. Location flexibility includes remote or hybrid arrangements, favoring candidates who can align with U.S. business hours and collaborate closely with sales and customer service teams.