Sales Development Representative - Hamburg m/f/d

About Tandem Health

Tandem Health is revolutionizing healthcare by prioritizing clinicians in designing its platform. Created by clinicians for clinicians, the platform addresses real-world challenges with user-friendly medical notes and workflows that support patient care effectively. As a fast-growing health technology company backed by leading investors, Tandem is expanding internationally while fostering a culture of speed, curiosity, and meaningful innovation.

Role Overview

As a Sales Development Representative (SDR) at Tandem Health, you will spearhead the generation of new business leads across Germany, Austria, and Switzerland (the DACH region). You will act as the initial contact for prospective healthcare customers, playing a vital role in developing the commercial sales pipeline. This position offers a path for ambitious candidates to establish a career in SaaS and healthcare technology sales with opportunities to advance to Account Executive, Business Development, or Sales Leadership roles as the company grows.

Key Responsibilities

• Proactively identify and engage potential clients through outbound efforts such as cold calling, email campaigns, LinkedIn outreach, and focused account research.
• Develop and maintain a robust pipeline of healthcare providers, clinics, medical practices, and related organizations within the assigned territory.
• Assess potential customers by understanding their workflows, challenges, and administrative processes.
• Arrange detailed discovery meetings and product demos for Account Executives.
• Ensure accurate maintenance of activities and pipeline data within CRM systems.
• Collaborate with Marketing and Sales teams to refine messaging, outreach tactics, and territory strategies.
• Collect market insights and customer feedback to continually enhance Tandem’s go-to-market approaches.
• Serve as a professional and positive first point of interaction for prospective clients.

Measures of Success

• Steadily creating qualified sales opportunities for the sales team.
• Building a comprehensive pipeline within the assigned region.
• Achieving targets related to outbound activity and meeting scheduling.
• Leaving a strong, favorable impression that aligns with Tandem’s mission and values.
• Gaining an insightful understanding of the healthcare market and customer needs.

Qualifications and Skills

• Some prior experience in a sales-related, business development, customer success, recruitment, hospitality, healthcare, or similar customer-facing role.
• Excellent communication skills and comfort engaging decision-makers through phone, email, and video conferencing.
• Resilience, curiosity, and motivation to achieve goals independently.
• Organized and methodical in managing outreach and follow-up processes.
• Strong interest in healthcare, digital health, SaaS, or technology innovations.
• A growth mindset with eagerness to learn in a fast-paced setting.
• Fluency in German at a native level and professional proficiency in English.

Preferred Extras

• Experience in outbound sales, lead generation, cold-calling, or appointment setting.
• Familiarity with healthcare providers, clinics, or healthcare software environments.
• Knowledge of CRM tools like HubSpot or Salesforce.
• Background in SaaS, digital health, medtech, or startup ecosystems.
• Experience contributing within a high-growth company with ambitious sales objectives.

Work Arrangement and Locations

This role is primarily remote, offering flexibility with occasional visits to the Munich office. Tandem promotes an environment where great ideas flourish through both individual contribution and team collaboration.

Career Development

Successful SDRs at Tandem will find opportunities to expand responsibilities and grow their careers in line with the company's European expansion.

Hiring Process

The recruitment consists of four stages: a screening interview, an interview with a sales team member, an interview with the Country Director for Germany, and a "Working Day" at the Munich office to experience the company culture and demonstrate skills firsthand.

Culture and Values

Tandem values speed, ambition, ownership, and diversity. The company encourages employees to lead, challenge themselves, and contribute from day one. Despite the international spread, regular team gatherings foster strong connections. Tandem hires based on talent, potential, and attitude, celebrating varied backgrounds and viewpoints.

Additional Information

Tandem handles sensitive patient data and requires background checks before hiring candidates.