Retail Area Support Officer

Role Overview

This position involves being a mobile security officer providing support across multiple supermarket locations in and around Carmarthen, Wales. The role requires adaptable, professional individuals with a valid SIA licence and the flexibility to work varied shifts based on site demands. As a key player in safeguarding people, property, and inventory, the officer acts as a visible deterrent to retail crime while maintaining excellent customer service standards.

Key Responsibilities

• Maintain a prominent security presence to discourage theft, disorderly conduct, and other store incidents.
• Perform regular patrols of sales areas, entrances, and external premises of stores.
• Monitor CCTV feeds continuously to spot suspicious behavior promptly.
• Respond swiftly and effectively to alarms, emergencies, and incidents as they arise.
• Conduct searches adhering strictly to company policies and legal guidelines.
• Collaborate with store management and local teams to mitigate risks and support loss prevention.
• Prepare clear and timely incident reports documenting events accurately.
• Provide an approachable and professional customer service experience, assisting customers when needed.
• Manage and defuse challenging or confrontational situations safely and calmly.
• Ensure adherence to health and safety regulations, legal requirements, and client-specific protocols.
• Travel between various sites as required and contribute to broader security operations.

Candidate Requirements

• Legal right to work in the UK and able to pass enhanced DBS and BS7858 security clearance checks.
• Possession of a current SIA licence for Door Supervisor or Security Guard roles and relevant prior security experience.
• Valid full UK driving licence and access to a personal vehicle.
• Experience in retail security or customer-facing roles is advantageous.
• Strong observational skills and capability for confident decision-making.
• Ability to handle conflict and confrontations with confidence.
• Excellent verbal and written communication skills.
• A reliable, proactive demeanor with a professional attitude.
• Willingness to work flexible shifts across multiple locations including evenings, weekends, and bank holidays.

About OCS

OCS UK & Ireland is a prominent facilities management company employing over 50,000 people with a turnover exceeding £2 billion. They offer award-winning services spanning facilities management, security, cleaning, hard services, and catering. Their VALUES of Trust, Respect, Unity, and Empowerment guide their commitment to creating optimal environments for colleagues, clients, and communities.

Employee Benefits and Opportunities

• Award-winning employer ranked 36th on Glassdoor’s Best Companies to Work For 2025.
• Access to OCS Academy digital courses and learning resources to support skill development.
• Exclusive retail discounts, rewards, and wellbeing resources via the Hapi app.
• Opportunities for professional growth with over 600 learners engaging in further qualifications.
• Flexible pay options including advance wage access through the Wagestream app (subject to contract).

Additional Information

Work involves shift flexibility and travel between multiple sites around Carmarthen. An SIA licence is mandatory. The company promotes equal opportunities and encourages applicants from diverse backgrounds, ensuring an inclusive working environment free from discrimination.