Rates Officer

About Hutt City Council

Hutt City Council envisions building a connected, resilient, and inclusive city where everyone thrives, embracing community values and fostering a productive environment for its citizens.

Role Overview

We are seeking a Rates Officer for a fixed-term position until approximately June 2028 to join our Finance team. The successful candidate will support the administration of rates services, ensuring accuracy and timeliness in rate account management and customer interactions.

Key Responsibilities

• Maintain and administer rates accounts, ensuring all information is current and precise.
• Handle financial transactions including payments, direct debits, rebates, and adjustments.
• Address customer inquiries, providing clear and confident explanations regarding rates.
• Support applications such as rates rebates and remissions.
• Apply council policies and relevant legislation in daily operations.
• Collaborate closely with team members to ensure consistent service delivery and meet deadlines.

Candidate Profile

The ideal candidate possesses a strong commitment to customer service and community support. You are detail-oriented, organized, and comfortable working within structured processes and systems with a willingness to learn and develop.

Desired Capabilities

• Experience in customer service, administration, or similar roles, or eagerness to gain experience.
• Effective communication skills across phone, email, and face-to-face formats.
• High attention to detail and comfort handling data and system operations.
• Strong organizational and time management skills in a dynamic setting.
• Proficiency in Microsoft Office applications such as Word and Excel, and an aptitude for learning new systems.
• Good judgment, initiative, and discretion in handling sensitive information.

Prior experience in finance, billing, or within regulated sectors like local government or utilities is advantageous.

What We Offer

We provide a supportive and inclusive workplace where you can build a rewarding career. Join us to contribute meaningfully to community outcomes and be proud of your role in our organization’s success.

Additional Information

Hutt City Council values diversity and inclusivity in its workforce, reflecting the community it serves.

Applications close on Friday 14 August 2026 at 11:55 PM. Early applications are encouraged as the position may be withdrawn at any time.